Head Stylist/ Hair Salon

WE'RE HIRING: HEAD HAIR STYLIST

Branch Quality & Sales Leader

Company: Happy Heart Salon & Advanced Hair Treatment Center Position: Head Hair Stylist / Branch Technical & Sales Head Employment Type: Full-Time, Onsite Location: Metro Manila – Happy Heart Salon Branches

Happy Heart Salon is looking for an experienced Head Hair Stylist who can lead a branch's technical team, maintain exceptional service quality, and drive sales performance.

This is a leadership position for an experienced hairstylist who understands that running a successful salon requires more than excellent technical skills. It requires developing a high-performing team, delivering consistent customer satisfaction, and achieving branch sales targets.

Key Responsibilities

1. Branch Service Quality & Technical Supervision

• Oversee the quality and consistency of all hair services performed within the branch.
• Supervise hairstylists, assistants, and technical staff.
• Conduct professional hair consultations and assessments for complex cases.
• Ensure all treatments follow Happy Heart Salon's technical procedures, safety standards, and quality protocols.
• Inspect completed services and address quality concerns before clients leave.
• Handle technical complaints, service adjustments, and warranty assessments.
• Monitor the proper usage of hair products, chemicals, tools, and equipment.
• Train and coach stylists to improve technical skills and reduce service errors.

1. Branch Sales & Revenue Performance

• Take an active leadership role in achieving the branch's monthly sales targets.
• Conduct high-value client consultations and help convert inquiries into paying customers.
• Recommend suitable major treatments, Treatment Plans, VIP Memberships, and home-care products.
• Coach stylists on professional consultation, value presentation, objection handling, and ethical upselling.
• Coordinate with the Front Desk and Sales Team to improve consultation-to-sale conversion.
• Identify opportunities to increase average transaction value, repeat visits, and customer retention.
• Monitor daily sales performance and implement corrective actions when targets are not being met.

1. Team Leadership & Performance Management

• Lead daily team briefings covering appointments, service quality, and sales objectives.
• Assign technical responsibilities based on each stylist's skills and experience.
• Monitor individual stylist productivity, service quality, and customer feedback.
• Mentor junior and senior stylists through hands-on coaching.
• Identify performance gaps and recommend additional training.
• Coordinate with Management on staffing requirements and operational concerns.

1. Client Experience & Customer Retention

• Ensure clients receive professional consultations and personalized treatment recommendations.
• Maintain high customer satisfaction and service standards.
• Handle escalated client concerns professionally and promptly.
• Oversee proper aftercare education, third-day wash appointments, and service warranty procedures.
• Encourage repeat visits and long-term client relationships.

1. Branch Operations & Reporting

• Monitor product consumption, wastage, and adherence to treatment protocols.
• Ensure client consultation forms and service records are completed accurately.
• Report daily sales performance, technical concerns, customer complaints, and staff performance to Management.
• Coordinate with branch administration, cashiers, and the corporate team.

Qualifications

• At least 5 years of professional hairstyling experience , preferably in premium salons.
• Previous experience as Head Stylist, Senior Stylist, Salon Supervisor, Technical Trainer, or Salon Manager is highly preferred.
• Strong technical expertise in hair treatments, rebonding, coloring, bleaching, fashion colors, and/or hair extensions.
• Excellent understanding of hair structure, chemical compatibility, and professional hair assessment.
• Proven ability to lead, coach, and develop other hairstylists.
• Strong sales skills, including consultations, upselling, and closing high-value services.
• Experience handling customer complaints and technical service concerns.
• Results-oriented, accountable, and comfortable working with branch performance targets.
• Strong communication, leadership, and problem-solving skills.

Compensation & Benefits

Competitive Basic Salary + Service Commissions + Exclusive Head Stylist Bonuses

• Basic Salary Based on Experience and Qualifications
• Individual Service Commissions
• Product Sales Commissions and Incentives
• Treatment Plan & VIP Membership Sales Incentives
• Exclusive Monthly Branch Sales Target Bonus
• Exclusive Branch Quality & Customer Satisfaction Bonus
• Exclusive Team Performance & Productivity Bonus
• Exclusive Quarterly Branch Performance Bonus
• Government Benefits: SSS, PhilHealth & Pag-IBIG
• 13th Month Pay
• Paid Training and Professional Development
• Employee Discounts and Hair Benefits
• Opportunities for Promotion to Area Technical Head or Corporate Technical Trainer

How to Apply

Send your updated resume, portfolio of previous hair transformations, and details of your previous salon leadership experience.

We're looking for someone who can do more than create beautiful hair. We're looking for a leader who can build a profitable, high-performing salon team while maintaining exceptional service quality.

Join Happy Heart Salon and grow with one of the Philippines' expanding premium hair treatment brands.

Pay: Php20,000.00 - Php90,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Salon Manager: 3 years (Required)
• Senior Stylist: 5 years (Required)

Work Location: In person