Head of Sales - Precious Metals

About KEPM

Kirk Elliott Precious Metals (KEPM) is an industry leader in the precious metals space, helping clients protect and grow their wealth through physical gold and silver ownership. KEPM oversees approximately 100 million ounces of physical precious metals under management, representing roughly $8 billion in client assets. The company is people-first and built on a client-first approach in an industry that has too often put its own interests ahead of the people it serves. KEPM is building the leadership and infrastructure needed for its next stage of growth, which is why this role exists now.

Position Summary

Our clients are the heart of our business, and the Head of Sales - Precious Metals leads the team that serves them. This leader is responsible for KEPM's entire team of Consultants and Associate Consultants, the inside sales professionals who generate and convert new business through company-generated leads, their own prospecting and referrals, and outreach to past clients, and who manage every client account from the first conversation through a long-term relationship.

This is a full-time leadership role, not a player-coach role. The Head of Sales - Precious Metals does not carry a personal book of business. All of this leader's time goes to building the sales strategy, coaching and developing the team, holding every team member accountable to clear standards, and making sure each client is served with integrity and care.

The Head of Sales - Precious Metals works closely with executive leadership and fellow department heads so that sales strategy stays aligned with the broader business and every client has a seamless experience. The ideal candidate is a seasoned direct-to-consumer sales leader who has done the work personally, has led teams to measurable success, has a passion for alternative investments, and believes the best sales results come from doing right by people.

Essential Duties and Responsibilities

• Develop and execute a sales strategy that drives new client growth through lead conversion, proactive prospecting, referrals, and recovery of past clients.
• Build a business development culture where consultants actively create opportunities rather than wait on inbound leads.
• Set clear goals for the team and for each team member, aligned with company objectives.
• Build and refine the sales process, standards, and best practices the team uses to serve clients well.
• Lead, teach, coach, and mentor the sales team.
• Create professional development paths that grow each team member's skills, subject matter expertise, and career.
• Deliver ongoing training on prospecting, referral development, consultative selling, client communication, products, and markets.
• Build a team culture grounded in integrity, accountability, collaboration, and care for clients.
• Partner with the People team on hiring, onboarding, and retaining top sales talent.
• Set clear activity, pipeline, and revenue expectations, and hold the team accountable for self-generated business as well as lead conversion.
• Hold the team accountable to clear service and conduct standards.
• Address performance gaps promptly and fairly, with documented coaching plans when needed.
• Manage team capacity and lead distribution so every client receives timely attention.
• Own sales metrics, forecasting, and performance reporting for the team.
• Present results, trends, risks, and recommendations to executive leadership.
• Partner with executive leadership and fellow department heads to keep sales strategy aligned with the broader business.
• Make sure every client receives patient, honest, education-first service from the first conversation through a long-term relationship.
• Serve as the escalation point for client concerns and resolve them with sound judgment and discretion.
• Model and uphold an ethical, no-pressure sales approach, and partner with Compliance so every client interaction meets company policy and regulatory requirements.
• Make sure the team educates clients within the scope of their role and does not provide personalized financial or investment advice.

Qualifications

• 8+ years of experience in direct-to-consumer sales, ideally in financial services, investments, or another regulated, relationship-driven industry.
• 5+ years of experience leading inside sales teams that combine inbound lead conversion with outbound prospecting and referral development.
• A proven record of personal sales success and of leading teams to measurable results, with specific success stories to share.
• Demonstrated success building a proactive prospecting culture and referral-driven pipelines.
• Experience building sales processes, training programs, and professional development paths.
• Comfort building performance reporting and presenting to executive leadership.
• Strong analytical skills and experience managing performance through CRM data.
• Precious metals experience is not required. A general understanding of, and passion for, alternative investments and the financial goals of everyday investors is essential.
• Exceptional communication, coaching, and relationship-building skills.
• High level of integrity, professionalism, and discretion.
• Bachelor's degree preferred.

Who Thrives in This Role

You'll excel here if you:

• Have been in the seat yourself and know how to teach others to succeed in it.
• Know how to build self-starters who create their own opportunities.
• Believe that caring for clients and closing business go hand in hand.
• Get energy from developing people and watching them grow.
• Hold a high bar for results and a higher bar for how those results are earned.
• Are comfortable leading a team that serves an older, traditional client base who value patience, clarity, and trust.

Pay: From $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: Remote