Head of Reception-Dental Clinic
We are looking for an experienced and professional Head of Reception to lead our front desk and reception operations at our dental clinic in JLT. The ideal candidate will have strong leadership and communication skills, excellent knowledge of dental clinic reception procedures, and the ability to manage a busy front desk while maintaining a high standard of patient service. Key Responsibilities Supervise and coordinate the daily activities of the reception and front desk team. Ensure smooth and efficient patient flow from appointment booking through check-out. Manage appointments, confirmations, cancellations, rescheduling, and patient inquiries. Monitor reception performance and ensure compliance with clinic policies and procedures. Handle patient concerns professionally and escalate issues when necessary. Coordinate closely with doctors, dental assistants, call center, accounts, and management. Ensure accurate patient registration, insurance information, billing coordination, and documentation. Monitor outstanding payments and coordinate with the Accounts team when required. Support the team in achieving clinic targets and maintaining excellent patient experience. Train, coach, and guide reception staff on proper procedures, communication, and customer service. Prepare staff schedules and ensure adequate reception coverage. Monitor attendance, punctuality, grooming, and overall professional conduct of the reception team. Ensure the reception area maintains a professional, organized, and welcoming environment. Prepare and maintain reception checklists, reports, and daily operational records. Assist the Branch Manager with administrative and operational matters related to reception. Ensure proper communication and handover between reception, call center, and other departments. Requirements Minimum 3 years of experience in a supervisory or senior reception role , preferably in a dental clinic or healthcare facility. Previous experience managing a reception/front desk team is required. Strong knowledge of dental clinic workflows and patient handling. Experience with appointment scheduling and dental practice management systems. Knowledge of UAE healthcare/insurance procedures is an advantage. Excellent English communication skills, both written and verbal. Strong leadership, problem-solving, and organizational skills. Professional appearance and excellent customer service skills. Ability to work effectively under pressure in a busy clinical environment. Strong attention to detail and ability to manage multiple tasks simultaneously. If you feel you have the skills we are looking for to be successful in the position, we look forward to receiving your application. Job Types: Full-time, Contract Experience: supervisory/senior reception role: 3 years (Required)
Наблюдалась 2026-09-15, впервые 2026-09-14, источник — Indeed.