Head of Reception

About the Role

We are seeking a motivational and dynamic Head of Reception to lead our front-of-house team. This role requires a hands-on leader who can inspire the team, deliver outstanding customer service, and ensure smooth day-to-day operations of the club.

Key Responsibilities

• Lead, motivate, and develop the reception team to deliver the highest standards of service.
• Oversee daily operations including staff management, sales, cash handling, and facility upkeep.
• Ensure compliance with health & safety regulations and company policies.
• Manage staff rotas, training, and performance appraisals.
• Anticipate and respond to member needs, ensuring an excellent customer experience.
• Drive sales initiatives and contribute to achieving monthly targets.
• Maintain cleanliness, hygiene, and brand standards across the club.

About You

• Strong leadership skills with a motivational, “lead by example” approach.
• Passionate about fitness, health, and delivering great customer service.
• Flexible with working hours and available during peak times.
• Excellent communication, organizational, and problem-solving skills.
• Previous supervisory or management experience (hospitality, fitness, or leisure preferred).
• First Aid certification is an advantage (training can be provided).

What We Offer

• Competitive salary and benefits package.
• Opportunity to grow with a dynamic and expanding fitness brand.
• A positive, energetic, and supportive team culture.

Pay: From AED6,000.00 per month

Experience:

• Head of Reception: 2 years (Required)

Location:

• Dubai (Required)

Work Location: In person