Head of Property Management
# Head of Property Management **Cozee Properties** · London WC1X 8LU · `On-site` 🕒 **Статус:** *Опубликовано: 8 дней назад* · *Источник: Indeed* --- ### About the Role About Cozee Properties Cozee Properties is a London lettings and property management agency specialising in landlords who live overseas. Our clients trust us to be their eyes and hands in London: finding tenants, keeping their homes compliant and well maintained, and keeping them informed wherever they are in the world. We are part of COZEE Properties Group, alongside Wilson Hawkins and Jukes & Co, and run on Lofti, our own property management platform. The role You will own property management at Cozee from end to end: the portfolio, the team, compliance and the landlord relationship. Reporting directly to the CEO, you will lead a small team of up to three people and have real influence over how the department runs and grows. This is a management-only role. New lettings and tenant finding sit with a separate team, so your focus is on running an excellent, compliant and profitable managed service. Above all, we want someone who builds systems: the processes, data and reporting that let the department scale. Your missions 1. Run the managed portfolio day to day - Oversee the full tenancy lifecycle for every managed property: move-ins, rent collection, renewals, check-outs and deposit returns - Act as senior point of contact for landlords, giving proactive written updates suited to clients in different time zones - Handle escalations and complaints from landlords and tenants, and resolve them quickly and fairly 2. Lead and grow the property management team - Lead, coach and develop team members across accounts, client servicing and maintenance. - Set service standards for response times, inspections and landlord reporting, and hold the team to them - Plan the team's growth with the CEO as the portfolio expands, and recruit and onboard new hires 3. Compliance and risk - Ensure every property meets its legal obligations, including gas safety, EICR, EPC, smoke and CO alarms, licensing, Right to Rent and deposit protection - Lead the department's compliance with the Renters' Rights Act, including periodic tenancies, possession grounds, and Ombudsman and database requirements - Manage overseas landlord requirements such as the Non-Resident Landlord scheme - Manage arrears, disputes and possession cases through to resolution 4. Reactive and proactive maintenance - Reactive: run a fast, reliable repairs process from tenant report to completion, with clear approval limits and landlord sign-off - Proactive: build planned maintenance schedules, use inspections to catch issues early, and advise landlords on upgrades before they become problems - Manage the contractor network, controlling quality, cost and response times - Minimise void periods and manage works between tenancies 5. Systems, processes and reporting (the core of the role) - Map, standardise and document every property management process, from onboarding a landlord to ending a tenancy - Champion Lofti, our in-house platform, across the team, making sure everything is recorded and run through it - Work with the product team to automate repetitive tasks and shape new features based on day-to-day needs - Define and own the department's KPIs: arrears, voids, maintenance response times, compliance status, renewals and landlord retention - Report performance monthly to the CEO and use the data to drive decisions and improvements 6. Landlord retention - Keep landlords with us through consistent service, clear communication and regular portfolio reviews - Spot risks early, act on feedback and win back at-risk clients - Grow revenue by converting let-only landlords to fully managed and identifying additional services About you Essential - 5 to 10 years' experience in residential property management in the UK, ideally in London - ARLA Propertymark qualification at Level 3 (Award in Residential Letting and Property Management) or above - Strong, current knowledge of lettings legislation, including the Renters' Rights Act - Experience managing or supervising at least one team member - Confident handling arrears, disputes and difficult conversations with landlords and tenants - Excellent written English and a client-first approach to communication - Comfortable with property management software and working from data and KPIs Desirable - ARLA Level 4 or above, or working towards it - Experience managing properties for overseas landlords - Knowledge of the Non-Resident Landlord scheme - Experience improving processes or rolling out new systems - A second language What we offer - Salary of £40,000 to £45,000, depending on experience - Performance bonus linked to department KPIs - A direct line to the CEO and real ownership of how the department runs - In-house technology built around how we work, with your input shaping it - Support towards further Propertymark qualifications - Central London office on Gray's Inn Road - Holiday allowance plus bank holidays, and workplace pension Our Hiring Process 1. Apply here with a CV and a short note on how you would improve a managed lettings service in your first 90 days 2. First introduction interview with Gauthier (20-30 min) our HR manager 3. Second interview with Alex (45 min - 1h) our head of Operations 4. Third interview with Andreas our CEO Cozee Properties is an equal opportunities employer and welcomes applications from all backgrounds. Pay: £40,000.00-£45,000.00 per year Benefits: - Company pension - Employee mentoring programme Application question(s): - How you would improve a managed lettings service in your first 90 days? Licence/Certification: - ARLA Propertymark qualification at Level 3 (required) Work Location: In person
Наблюдалась 2026-10-20, впервые 2026-10-12, источник — Indeed.