Head of People and Scheduling

Apply here or please send C.V to opportunities@levelout.co.uk

Location: Brixton + Remote

Company: LevelOut

Salary: £38,000- £42,000

Hours p/week: 40

Reports to: Head of Pilates

About LevelOut

LevelOut is London’s fastest-growing boutique reformer Pilates brands, with 20 studios launched since January 2023 and ambitious plans to expand across the UK and Europe. We’re on a mission to make world-class reformer Pilates accessible, exciting, and community-driven; blending premium experiences with exceptional results.

We are looking for a highly organised and proactive Head of People & Scheduling to drive our instructor operations and lead day-to-day people functions across our network of studios. In this role, you will act as the operational backbone of our studio schedule and instructor experience. This role suits someone who enjoys structure, problem-solving and keeping things running smoothly behind the scene; while looking at ways to optimise scheduling to keep our studios running at maximum efficiency. You will work closely with the Head of Pilates to ensure classes are covered, records remain accurate and instructors are supported across multiple sites.

Key Responsibilities

People

• Acting as the day-to-day point of contact for for instructor scheduling queries
• Management of instructor schedules across multiple sites
• Monitoring and arranging instructor cover where required
• Reviewing instructor teaching frequency and maintaining accurate staff records across internal systems
• Updating and Tracking Instructor Bonuses where required for Payroll
• Overseeing onboarding administration for new instructors
• Assisting in coordinating instructor auditions, training & workshops.
• Overseeing the Head Office Buddy System
• Being the point of contact for Netgym

Scheduling

• Managing the schedule across all sites
• Optimising class utilisation across all sites- work with Head of Pilates
• Shift Allocation across all locations- working with Head of Pilates
• Planning reduced schedules for Bank Holidays & Seasonal periods.
• Work with The Reformer team to ensure new studios open smoothly from an instructor and scheduling point of view.

Academy

• Supporting with onboarding applicants & Coordinating scheduling for Community Classes
• IQA Assessor : Record keeping and assessment documentation submission to awarding body

What We’re Looking For

• A strong people person with excellent leadership and interpersonal skills, able to communicate with empathy and understanding when supporting team members through a range of personal and professional situations.
• Analytical Focus: Proven track record of using spreadsheets and schedule data to track attendance patterns, optimise class times, and drive studio profitability.
• Experience in scheduling, timetables, operations and people management roles
• Experience in using booking or scheduling systems
• Highly organised with strong attention to detail
• Able to prioritise and manage multiple schedules simultaneously
• Proactive and comfortable resolving scheduling gaps
• Clear and professional communication skills
• Confidence in working with Google Sheets & Notion
• Reliable and able to work with minimal supervision

Nice to Have:

• Experience in organising events
• Experience in fitness/wellness or studio environments

Perks

• Free Reformer & Strength Classes across LevelOut locations
• Flexible Remote Working
• Hands- on experience within a fast-growing wellness brand

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• Opportunity to work closely with Founders and senior team members