Head of Participant Services
# Head of Participant Services **Im With You** · Sydney NSW 2000 · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role Summary: We are seeking a Head of Participant Services to lead our team in delivering exceptional support and services to our participants. This role involves strategic oversight, team management, and ensuring high-quality service delivery. Ideal for a leader passionate about enhancing participant experiences and driving service excellence. Responsibilities: - Develop and implement strategies to enhance participant services and satisfaction. - Lead and manage the Participant Services team, providing guidance and support. - Monitor and evaluate service delivery to ensure compliance with organisational standards. - Collaborate with other departments to improve service offerings and participant engagement. - Analyse participant feedback and data to identify areas for improvement. - Prepare and present reports on service performance to senior management. - Foster a culture of continuous improvement and innovation within the team. Qualifications: - Bachelor's degree in a relevant field such as Business Administration, Social Sciences, or a related discipline. - Proven experience in a leadership role within participant services or customer service. - Strong understanding of service delivery principles and participant engagement strategies. - Excellent communication and interpersonal skills, with the ability to build relationships. - Demonstrated ability to analyse data and make informed decisions. - Proficiency in using customer relationship management (CRM) systems and other relevant software. Company Overview Im With You delivers high quality and qualified services to people who live with a disability. Awarded in 2026 by the Australian Enterprise Awards for Excellence in Disability Support and Advocacy.
Наблюдалась 2026-10-19, впервые 2026-10-12, источник — Indeed.