Head of Operations-Vamp Rideshare

Head of Rideshare Operations

About Vamp

Vamp is a next-generation rideshare platform redefining urban mobility through an all-Tesla network, innovative technology, and a premium customer experience.

Operating in the Dallas–Fort Worth market, Vamp combines its company-operated fleet with independent vehicle providers to deliver reliable, efficient, and affordable transportation.

As we expand our fleet, driver network, and customer base, we are seeking a highly capable Head of Rideshare Operations to lead daily operations, optimize performance, and build a scalable operational infrastructure.

Position Overview

The Head of Rideshare Operations will have end-to-end responsibility for Vamp’s rideshare operations, including fleet management, driver operations, dispatch, service reliability, operational efficiency, and customer experience.

This is a hands-on leadership role requiring a combination of strategic thinking, analytical decision-making, and operational execution.

The ideal candidate has experience managing high-volume, 24/7 transportation or logistics operations and understands how to build systems, develop teams, and drive measurable performance.

The primary objective is to ensure every available vehicle and driver is utilized efficiently, every customer receives a reliable experience, and operations can scale without a proportional increase in overhead.

Key Responsibilities

1. Rideshare Operations Management

• Oversee daily rideshare operations across the Dallas–Fort Worth market.
• Maintain reliable, 24/7 operational coverage across all shifts.
• Manage vehicle availability, driver coverage, trip fulfillment, and service quality.
• Develop standardized operating procedures for all critical operational functions.
• Proactively identify and resolve operational bottlenecks.
• Establish clear accountability across operational teams and shifts.
• Implement escalation procedures to minimize service disruptions.

1. Fleet Management & Utilization

• Oversee the operational performance of Vamp’s Tesla fleet.
• Maximize revenue-generating utilization and minimize vehicle downtime.
• Coordinate vehicle maintenance, repairs, charging, cleaning, and readiness.
• Monitor fleet performance, including revenue per vehicle, utilization, downtime, and operating costs.
• Optimize vehicle deployment based on geographic demand and driver availability.
• Ensure fleet capacity is aligned with customer demand and operational requirements.
• Develop processes supporting rapid fleet expansion.

1. Driver Operations & Performance

• Oversee driver recruitment, onboarding, scheduling, retention, and performance.
• Manage both company-fleet drivers and Vamp Independent Providers (VIPs).
• Optimize driver availability and scheduling to meet anticipated demand.
• Establish performance standards covering attendance, trip acceptance, cancellations, customer ratings, and service quality.
• Implement driver coaching, accountability, and incentive programs.
• Develop a reliable driver coverage model that minimizes missed shifts and operational disruptions.
• Ensure compliance with applicable driver eligibility, safety, and platform requirements.

1. Dispatch & 24/7 Operational Support

• Lead and coordinate Vamp’s 24/7 dispatch and support operations, including offshore teams.
• Establish clear communication and accountability between local operations and remote dispatch teams.
• Implement real-time monitoring of vehicle availability, trip assignments, cancellations, and service disruptions.
• Develop escalation procedures for driver no-shows, vehicle breakdowns, trip delays, and customer complaints.
• Ensure dispatch resources are appropriately staffed across all hours.
• Improve dispatch productivity through automation, technology, and standardized workflows.

1. Revenue Optimization & Operational Efficiency

• Maximize revenue per vehicle, per driver, and per operating hour.
• Optimize driver deployment between Vamp trips and third-party rideshare opportunities where applicable.
• Monitor operational costs and identify opportunities to improve margins.
• Develop strategies to reduce idle time, unnecessary mileage, and avoidable expenses.
• Work closely with leadership to align fleet capacity with rideshare demand.
• Implement data-driven initiatives to improve operational productivity and profitability.

1. Customer Experience & Service Reliability

• Ensure consistent pickup reliability, trip completion, and customer satisfaction.
• Monitor and reduce driver cancellations, missed pickups, and excessive wait times.
• Develop service recovery procedures for delayed or disrupted trips.
• Collaborate with customer support to identify recurring issues and implement corrective actions.
• Maintain high vehicle cleanliness, driver professionalism, and service standards.

1. Technology, Systems & Process Improvement

• Utilize Vamp’s proprietary fleet management and dispatch platforms to monitor operations.
• Develop operational dashboards, performance scorecards, and automated reporting.
• Identify opportunities to automate repetitive operational tasks.
• Collaborate with product and engineering teams to improve dispatch, scheduling, fleet management, and driver workflows.
• Build repeatable systems that allow Vamp to expand efficiently into additional markets.

1. Team Leadership & Organizational Development

• Lead, coach, and develop fleet managers, shift leads, dispatch supervisors, and operational support personnel.
• Establish clear roles, responsibilities, reporting structures, and performance expectations.
• Create operational coverage structures that do not depend on any single individual.
• Conduct regular performance reviews and operational meetings.
• Build a culture of accountability, urgency, efficiency, and continuous improvement.
• Develop leadership succession and cross-training programs to ensure operational continuity.

Key Performance Indicators (KPIs)

The Head of Rideshare Operations will be accountable for performance across the following metrics:

Category

Key Metrics

Fleet Utilization

Revenue per vehicle, active hours, idle time

Trip Performance

Completion rate, cancellation rate, pickup reliability

Driver Operations

Shift coverage, attendance, productivity, retention

Fleet Readiness

Vehicle availability, maintenance downtime

Financial Performance

Revenue per operating hour, cost per trip, operating margin

Customer Experience

Customer ratings, complaints, service recovery

Dispatch Efficiency

Response time, escalation resolution, staffing efficiency

Operational Scalability

Fleet growth, labor efficiency, process automation

Specific performance targets will be established in collaboration with executive leadership.

Qualifications

Required

• 5+ years of operations management experience in transportation, rideshare, logistics, fleet management, or a related industry.
• 3+ years of leadership experience managing operational teams.
• Demonstrated experience overseeing 24/7 or multi-shift operations.
• Strong understanding of scheduling, workforce management, fleet utilization, and operational performance.
• Proven ability to build SOPs, implement accountability systems, and improve operational efficiency.
• Strong analytical skills and experience using operational dashboards and performance metrics.
• Excellent leadership, communication, and problem-solving skills.
• Ability to operate effectively in a fast-paced, rapidly growing environment.
• Willingness to be hands-on and respond to critical operational issues outside traditional business hours when necessary.

Preferred

• Direct experience with Uber, Lyft, transportation network companies, or large rideshare fleet operators.
• Experience managing fleets of 50–500+ vehicles.
• Experience with electric vehicle or Tesla fleet operations.
• Experience overseeing offshore dispatch or customer support teams.
• Familiarity with transportation technology, dispatch automation, and fleet management software.
• Experience scaling operations across multiple geographic markets.
• Background in a high-growth startup or technology-driven transportation business.

Ideal Candidate Profile

We are looking for an operational leader who:

• Takes ownership: Treats operational performance and profitability as personal responsibilities.
• Is highly analytical: Makes decisions based on data, KPIs, and measurable outcomes.
• Builds systems: Creates scalable processes rather than relying on constant manual intervention.
• Moves quickly: Identifies issues, makes decisions, and executes with urgency.
• Develops leaders: Builds capable teams that operate effectively without constant supervision.
• Understands unit economics: Recognizes how utilization, labor, downtime, and operational costs impact profitability.
• Thrives in growth environments: Can manage today’s operations while preparing for significant expansion.

What Success Looks Like

First 30 Days

• Complete an operational assessment of fleet, drivers, dispatch, staffing, and existing processes.
• Establish baseline KPIs and identify immediate improvement opportunities.
• Implement clear operational accountability and reporting.

First 60 Days

• Improve shift coverage, vehicle utilization, and dispatch performance.
• Standardize critical operating procedures.
• Implement daily and weekly operational scorecards.
• Establish a reliable management and escalation structure.

First 90 Days

• Demonstrate measurable improvements in utilization, service reliability, and operating efficiency.
• Implement scalable workforce scheduling and fleet management processes.
• Deliver an operational expansion roadmap supporting fleet growth and increased trip volume.
• Establish an operating structure capable of supporting continued expansion without excessive overhead.

Why Join Vamp?

This is an opportunity to take a leadership role in building a technology-driven mobility company from the ground up.

You will have the ability to shape operational strategy, develop teams, implement new technologies, and build the infrastructure supporting Vamp’s expansion.

We are looking for someone who wants more than a traditional management position — someone who wants to build, lead, and scale a transportation business.

To Apply: Submit your resume and a brief overview of your experience managing transportation, rideshare, or fleet operations.

Pay: From $70,000.00 per year

Work Location: In person