HEAD OF OPERATIONS – RESTAURANT & RETAIL

HEAD OF OPERATIONS

Cellar Fresh Corporation

Location: Bagong Ilog, Pasig City Employment Type: Full-time | Senior Management Reports to: CEO/President and Managing Consultant

ABOUT THE ROLE

Cellar Fresh Corporation is seeking a commercially driven, hands-on Head of Operations to lead and scale two complementary businesses: a restaurant brand specializing in pizza, pasta, and comfort food, and a wine, spirits, and deli retail business with online sales and delivery operations.

The successful candidate will oversee daily operations, improve profitability, establish scalable operating systems, and lead business expansion toward a larger, multi-branch network.

KEY RESPONSIBILITIES

• Strategic Leadership & Expansion: Develop operational strategies, evaluate new business locations, and lead new restaurant branch development from planning and setup through launch.
• Restaurant Operations: Ensure consistent food quality, service standards, food safety, customer satisfaction, and branch profitability.
• Retail Operations: Manage store performance, merchandising, purchasing, inventory accuracy, product availability, and customer service.
• E-commerce & Fulfillment: Oversee online order processing, picking, packing, dispatch, delivery coordination, and fulfillment efficiency.
• Supply Chain & Procurement: Manage supplier relationships, purchasing strategies, inventory planning, stock replenishment, and cost efficiency.
• Financial Management: Prepare operating budgets and sales forecasts, monitor costs and margins, and improve profitability across both businesses.
• People Leadership: Recruit, develop, and lead restaurant managers, store managers, supervisors, and operational teams.
• Quality & Compliance: Ensure consistent customer experience and compliance with applicable food safety, sanitation, labor, business licensing, and alcohol-related requirements.
• Operational Excellence: Establish SOPs, performance dashboards, operational audits, and scalable systems that support sustainable growth.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Business Administration, Hospitality, Restaurant Management, Operations Management, or a related field. Equivalent experience may be considered.
• At least 8–10 years of progressive experience in restaurant operations, F&B, retail, or multi-unit management.
• At least 3–5 years in a senior leadership role overseeing multiple locations, business units, or operational teams.
• Proven experience opening new branches or expanding a restaurant chain, preferably from setup through launch and stabilization.
• Demonstrated success in improving revenue, profitability, cost efficiency, and operating performance.
• Experience in retail operations, procurement, supplier management, inventory control, and stock planning.
• Practical knowledge of e-commerce order management, delivery coordination, and online fulfillment.
• Strong financial acumen, including budgeting, cost control, sales analysis, and branch-level profit and loss (P&L) management.
• Ability to implement SOPs, dashboards, quality controls, and scalable operating systems.
• Excellent leadership, negotiation, communication, analytical, and problem-solving skills.
• Willingness to travel between locations.

An advantage: Experience in wine and spirits retail, beverage distribution, or specialty retail.

WHAT SUCCESS LOOKS LIKE

The successful candidate will be expected to drive measurable improvements in:

• Revenue growth and sales performance across both businesses.
• Successful new-branch launches within approved budgets and timelines.
• Gross margins, operating profit, and branch profitability.
• Restaurant food costs, labor costs, wastage, service quality, and customer satisfaction.
• Retail sales, inventory accuracy, stock availability, and shrinkage control.
• E-commerce fulfillment speed, order accuracy, and on-time delivery.
• Supplier reliability, purchasing efficiency, and inventory turnover.
• Staff productivity, employee retention, and management-team development.
• Regulatory compliance, food safety, operational audits, and SOP adherence.

APPLICATION REQUIREMENTS

Interested candidates should submit an updated CV highlighting:

• Restaurant or retail businesses managed and the number of branches overseen.
• New branches personally opened, including involvement in setup, launch, and stabilization.
• Measurable achievements in revenue growth, profitability, cost reduction, or inventory improvement.
• Experience in procurement, e-commerce, delivery platforms, supply chain, and operational systems.

Shortlisted candidates may be asked to present a practical 90-day operations and expansion plan covering both the restaurant and retail businesses.

Pay: Php80,000.00 - Php100,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Work Location: In person