Head of Operations (COO Designate) – Dermatology Clinics & Pharmacy
# Head of Operations (COO Designate) – Dermatology Clinics & Pharmacy **DERMA MD CLINICS - HAIR AND SKIN** · Thane District, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role Head of Operations (COO Designate) â Dermatology Clinics & Pharmacy Location Thane, Maharashtra Employment Type Full-Time About Us We are a growing dermatology, aesthetic medicine and pharmacy business operating multiple clinics in the Mumbai Metropolitan Region. Over the past few years, we have built a strong clinical reputation and are now entering the next phase of growth. We are looking for an entrepreneurial, hands-on operations leader who can help build systems, develop managers, improve accountability and create a scalable organization. This is not a corporate administrator role. We are looking for someone who enjoys solving problems, improving processes, leading teams and taking ownership. The successful candidate will work directly with the Founder & CEO and Medical Director and will have a significant role in shaping the future of the organization. Role Overview The Head of Operations will be responsible for the overall performance and day-to-day operations of our clinics and pharmacy business. The role requires a balance of strategic thinking and hands-on execution. The ideal candidate should be comfortable working in a growing founder-led organization where systems are being continuously improved and scaled. Over time, the role has the potential to evolve into a Chief Operating Officer (COO) position. Upload your resume over here to get faster response: - https://docs.google.com/forms/d/e/1FAIpQLSccvNfDIi78HlGnX-WQrHwpdUzJhb8l6FtKM6ecoUdfgP3Uvg/viewform?usp=header Key Responsibilities Clinic Operations - Ensure smooth functioning of all clinic locations. - Improve patient experience and service quality. - Monitor clinic productivity and operational efficiency. - Standardize workflows and operational practices across centers. - Ensure implementation and adherence to SOPs. - Drive operational excellence and continuous improvement. Pharmacy Operations - Oversee pharmacy operations across locations. - Improve inventory control and stock management. - Monitor pharmacy performance and profitability. - Develop systems to improve delivery and fulfilment processes. - Support future pharmacy growth initiatives. Leadership & Team Management - Lead clinic managers and operational staff. - Build a strong second line of management. - Coach and develop managers to become independent decision-makers. - Conduct regular reviews, audits and operational meetings. - Improve accountability across teams. Process Improvement - Identify operational bottlenecks and inefficiencies. - Build scalable systems and reporting mechanisms. - Introduce process improvements and automation where appropriate. - Develop KPIs and operational dashboards. Founder Support - Reduce dependency on the Founder for day-to-day operational decisions. - Take ownership of problem-solving and execution. - Escalate only strategic or high-impact issues. - Drive execution of key organizational initiatives. Cross-Functional Coordination - Work closely with HR, Finance, Marketing and Customer Success teams. - Ensure alignment between departments. - Support hiring, onboarding and performance management initiatives. Key Performance Indicators (KPIs) Success in this role will be measured by: - Clinic revenue and operational performance - Pharmacy operational performance - Patient experience and satisfaction - Staff retention and team stability - SOP implementation and compliance - Reduction in operational escalations to the Founder - Development of strong managers and team leaders - Successful execution of strategic projects Ideal Candidate Profile Experience - 7â12+ years of overall experience, preferably with 3â5+ years in a senior operations/management role. Experience managing multiple locations, teams or business units. - Strong people management skills. - Demonstrated success improving operational performance. - Comfortable working in a fast-growing organization. Preferred Backgrounds We would particularly like to hear from candidates with experience in: - Dermatology clinics - Aesthetic medicine businesses - Dental clinic chains - IVF centers - Diagnostic centers - Ophthalmology clinics - Retail healthcare businesses - Retail pharmacy chains - Healthcare startups - Founder-led service businesses What We Are Looking For We are not looking for someone who simply reports problems. We are looking for someone who: - Takes ownership - Solves problems independently - Builds systems - Develops people - Creates accountability - Enjoys working in a growth-oriented environment The ideal candidate is someone who wants to help build an organization, not simply manage an existing one. Submit your resume on this link to get faster response - Why Join Us - Direct access to founders and decision-makers. - Opportunity to shape the future of a growing healthcare business. - High autonomy and ownership. - Opportunity to grow into a senior leadership role. - Exposure to clinics, pharmacy, consumer products and business expansion initiatives. Email ID - foundersoffice@dermamd.in Pay: ₹125,000.00 - ₹200,000.00 per month Benefits: - Paid sick time - Paid time off - Provident Fund Work Location: In person
Наблюдалась 2026-09-30, впервые 2026-09-26, источник — Indeed.