Head of Operations

Overview:

Overview

As the Operations lead, you will have oversight and responsibility for our event delivery, ensuring seamless execution while maintaining profitability and high standards. Leading our event operations, staffing, and logistics functions, you will refine internal processes to ensure efficiency and service quality across multiple venues.

This is a hands-on role, requiring a dynamic leader with a passion for hospitality, a sharp eye for detail, strong relationship building skills; and who will thrive in a fast-paced, multi-site environment.

What We’re Looking For

· An experienced and highly organised event operations leader; with strong catering experience

· Someone with experience working across multiple sites and venues, including prestigious/historic venues and greenfield; knowledge of London’s event venues and hospitality

· Strong understanding of event logistics, staffing, and service delivery at scale.

· A clear communicator, able to manage and engage multiple stakeholders and teams

· Commercially focus and with strong attention to detail to ensure maximised profitability across event delivery

· Strong problem-solving abilities and a proactive approach to operational challenges.

Key Responsibilities

Operations

· Overall responsibility for managing effective operations across HQ units and our event locations; ensuring seamless event delivery

· Ensure all events are delivered smoothly and to a high-quality, putting the right team and processes in place

· Lead the weekly cadence of Operations meetings across multiple stakeholders (inc leadership sales, planning, kitchens, logistics, staffing)

· Ensure key operational information is collated and disseminated effectively and timely

· Manage internal operational processes including clear reporting systems; refine processes to ensure consistent balance of high-quality of service and efficiency

Financial & Commercial Controls

· Ensure events are delivered within budget, at target profitable margins

· Facilitate correct event budgeting and pre planning to ensure costs are controlled

· Be in the detail of the event planning from planning through to kitchen prep communication and event delivery

· Identify opportunities to reduce operational costs while maintaining quality

· Work closely with the finance team to track key performance metrics and achieve financial targets

Event Delivery

· Attend and, when needed, directly help to run our larger, complex, high-profile or high value events, including being on site for multi-day events

· Act as a project manager to oversee high-complexity events

Team Management

· Day-to-day management of Event Operations, Staffing Manager and Warehouse/Logistics teams

· Oversight of a wider team of freelance and casual employees, deployed to support effective event delivery

· Ensure effective retention and development of talent

Warehouse & Logistics

· Oversee the warehouse and logistics team and warehouse management

· Ensure processes are in place for accurate and efficient management of goods in/out

· Sign-off the driver’s and logistics schedules; within budgets, ensuring most time and cost-effective methods are used

Client Care & Supplier Relationships

· Maintain relationships with clients, including our venue partner clients – acting as a key point of contact

· Build strong relationships with suppliers to ensure we maximise support available

Sustainability

· Work with our sustainability team, enact and oversee environmental responsibilities where required

· Support with any new process implementation

· Ensure all events are delivered within our sustainability guidelines

· Consider the impact of all decisions to balance people, planet, and no profit as per our updated Company Articles of Association: in accordance with B Corp, we have legally committed to using business as a force for good by:

· Creating a material positive impact on society and the environment though our business and operations.

· Consider stakeholder interests - including our shareholders, employees, suppliers, society and the environment

Health & Safety, Compliance

· Ensure compliance with all health & safety, licensing, and regulatory requirements.

· Meet all venue-specific safety and KPI requirements,

Job Type: Full-time

Pay: £60,000.00-£65,000.00 per year

Benefits:

• Additional leave
• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Sick pay

Ability to commute/relocate:

• Clapham Junction SW11 3SS: reliably commute or plan to relocate before starting work (required)

Experience:

• Events management: 5 years (required)
• Operations management: 3 years (required)

Licence/Certification:

• Personal Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person