Head of Operations

Head of Operations

BCA Automation & Robotics (An Mpac Group Company)

Reports to: Managing Director

Location : Newburyport, MA

Lead Operations. Deliver Innovation. Drive Growth.

BCA Automation & Robotics is a specialist provider of automation, robotics, conveyor, material handling and engineered solutions. As part of the Mpac Group, we help customers improve productivity, efficiency and performance through innovative automation technologies.

We are looking for an experienced Head of Operations to lead our operational functions and play a critical role in delivering complex automation projects from concept through to commissioning and long-term customer support.

This is a senior leadership position with responsibility for manufacturing, procurement, assembly, installation, commissioning, service, and operational performance across the business.

The Opportunity

As Head of Operations, you will oversee the successful execution of customer projects while ensuring operational excellence, workforce development, continuous improvement, and customer satisfaction. Working closely with Engineering, Project Management, Sales and Applications teams, you will ensure projects are properly planned, resourced, and delivered safely, on time, to budget and to the highest quality standards.

You will also play an important role in supporting business growth, engaging directly with customers, contributing to solution development, and representing the operational capabilities of the business.

Key Responsibilities

Operational Leadership

- Lead Manufacturing, Procurement, Assembly, Installation, Commissioning and Service functions. - Drive operational performance, efficiency, quality, and safety across the business. - Develop and implement operational strategies aligned with company objectives. - Foster a culture of accountability, collaboration, and continuous improvement.

Project Delivery & Engineering Collaboration

- Ensure projects are effectively planned, resourced, and executed. - Work closely with Mechanical, Electrical and Controls Engineering teams to achieve customer delivery commitments. - Manage operational risks and resolve issues impacting project performance. - Support successful project execution from design through customer acceptance.

Manufacturing & Supply Chain

- Oversee production planning, manufacturing performance, and capacity management. - Lead procurement activities and supplier relationships. - Improve supply chain performance, inventory management, and purchasing effectiveness. - Implement operational improvements that enhance profitability and delivery performance.

Customer & Site Engagement

- Build strong customer relationships through regular engagement and project reviews. - Support installations, commissioning activities, and customer acceptance testing. - Act as a senior operational representative during key customer interactions. - Identify opportunities for future projects, upgrades, and service growth.

Leadership & Team Development

- Lead, coach and develop multidisciplinary teams. - Drive recruitment, succession planning, and employee development. - Build a high-performance culture focused on safety, accountability, and results.

What We're Looking For

Essential

- Bachelor's degree in Engineering, Manufacturing, Operations Management, Business, or equivalent practical experience. - Minimum 10 years' leadership experience within industrial automation, systems integration, manufacturing, or engineered-to-order environments. - Proven track record managing manufacturing, procurement, assembly, installation, commissioning, and service operations. - Strong leadership, commercial, organisational and problem-solving skills. - Experience leading multidisciplinary teams and managing performance through KPIs and operational metrics. Strong understanding of workplace safety standards.

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Desirable

- Experience within automation, material handling, packaging, food processing, or manufacturing sectors. - Knowledge of Allen-Bradley, Rockwell Automation, and industrial controls environments. - Lean Manufacturing, Six Sigma, or Continuous Improvement qualifications. - PMP certification or strong project delivery experience.

Success Will Be Measured By

- On-time project delivery - Manufacturing productivity and efficiency - Procurement and supply chain performance - Installation and commissioning performance - Customer satisfaction and service responsiveness - Gross margin achievement - Safety performance - Employee engagement, retention and development Continuous improvement results

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Why Join Us?

At BCA Automation & Robotics, you'll join a growing business backed by the global strength of the Mpac Group while retaining the agility and innovation of a specialist automation company. You'll have the opportunity to influence strategy, shape operations, develop teams, and make a significant impact on business performance and customer success.

Our Core Values

- Integrity - Drive - Collaboration - Expertise Innovation

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Benefits

- Health Insurance - Dental & Vision Insurance - Life Insurance - 401(k) with Company Match Paid Time Off (Vacation, Holidays and Sick Leave)

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Apply Today

If you are a proven operational leader with experience delivering complex automation or engineered solutions projects and are ready to take ownership of a key leadership role within a growing business, we'd love to hear from you.