Head of Operations

Guildhall is hiring for a large, established facilities management operator in Dubai with a multi-site hard and soft FM portfolio serving public and private sector clients. This Head of Operations will own P&L across the contract portfolio, lead a team of FM, PM and site managers, and sit directly across the table from senior clients. The business is growing its asset base, and needs a proven multi-site FM leader who can hold service standards and margin as the portfolio expands. It's a department-head seat reporting straight to the GM, with real scope to shape how operations run.

The role

• Own P&L across a multi-site hard and soft FM portfolio in Dubai.
• Lead FM, PM and site managers, setting standards across all sites.
• Hold senior client relationships, including QBRs and service reviews.
• Approve budgets, drive margin improvement and control costs.
• Govern HSE compliance, audits and risk reviews across sites.
• Standardise SOPs, SLAs and KPIs, and push CAFM adoption.
• Report portfolio performance and recommendations to senior leadership.

What you'll bring

• Engineering degree, with 8-12+ years in facilities management.
• Proven multi-site leadership and full P&L ownership.
• Experience turning around an underperforming contract or portfolio.
• Senior client-facing leadership and relationship management track record.
• Expertise across both hard and soft FM services.
• Fluent in English and Arabic.
• TFM qualification, Master's degree or CAFM exposure a plus.