Head of Operations
Operations Head – QSR & Food Industry (Business Scale-Up & Multi-Unit Operations) Job Title Operations Head / Head of Operations – QSR & Food Industry Department Operations Reporting To Founder / CEO / Managing Director Job Summary We are seeking an experienced and strategic Operations Head with 15+ years of experience in QSR, restaurant, and food industry operations to lead and scale business operations across multiple outlets and business verticals. The ideal candidate should have a strong background in: QSR & restaurant operations Multi-unit business management Business expansion & scaling Operational excellence Profitability management Team leadership SOP & process implementation Customer experience and brand consistency The candidate will be responsible for driving operational performance, improving profitability, building strong teams, and supporting aggressive business growth plans. Key ResponsibilitiesBusiness Scale-Up & Expansion Lead operational strategies for scaling the business across multiple outlets and regions. Manage end-to-end setup and launch of new stores/outlets. Develop scalable operational systems and frameworks. Standardize SOPs across all business units. Support business growth through operational planning and execution. Operations Management Oversee daily operations of all QSR/restaurants/cloud kitchens. Ensure smooth coordination between kitchen, service, supply chain, warehouse, and delivery operations. Maintain high standards of food quality, hygiene, and customer service. Improve operational efficiency and productivity across locations. Conduct regular operational audits and performance reviews. Team Leadership Lead and mentor area managers, restaurant managers, and operational teams. Build a performance-driven operational culture. Ensure manpower planning, training, succession planning, and team development. Coordinate with HR for recruitment, retention, and employee engagement initiatives. Financial & Profitability Management Drive outlet profitability and business growth. Monitor and control food cost, labor cost, wastage, and operational expenses. Analyze P&L reports and operational MIS reports. Implement strategies to improve sales and operational margins. Ensure achievement of revenue and EBITDA targets. Supply Chain & Inventory Control Work closely with procurement and supply chain teams. Ensure effective inventory management and stock control systems. Reduce stock variance, pilferage, and wastage. Manage vendor relationships and supply continuity. Customer Experience & Brand Standards Ensure excellent guest experience across all outlets. Handle escalations and critical operational issues effectively. Maintain brand standards and service consistency. Implement customer feedback improvement initiatives. Compliance & Quality Assurance Ensure compliance with FSSAI, hygiene, safety, and labor laws. Maintain food safety and quality standards across all outlets. Conduct operational and compliance audits regularly. Required Skills Strong expertise in QSR & food industry operations Multi-unit operations management Business scale-up & expansion planning P&L management and cost control SOP development & process optimization Leadership and team management Strong analytical and problem-solving skills Vendor & stakeholder management Excellent communication and operational planning abilities Preferred Qualifications Bachelor’s Degree in Hospitality Management, Hotel Management, Business Administration, or related field. MBA / PGDM is preferred. Experience Required 15+ years of experience in QSR, restaurant, food service, or hospitality industry Minimum 5+ years in a senior leadership role Proven experience in handling multi-unit operations and scaling businesses Experience managing large operational teams and multiple outlets is mandatory KPI / Performance Metrics Revenue & profitability growth Outlet operational efficiency SOP compliance scores Customer satisfaction ratings Food cost & labor cost control Team productivity & retention Successful new outlet launches Operational audit performance Preferred Industry Background QSR Chains Restaurant Brands Cloud Kitchens Café Chains Food Retail Industry Hospitality & Food Service Industry Employment Type Full-Time Work Location Multi-location / Corporate Office with travel across outlets as required. Pay: ₹90,000.00 - ₹100,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Provident Fund Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-09-02, источник — Indeed.