Head of Operations
# Head of Operations **Caravan Coffee Roasters** · London · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role We’ve been passionate about great-tasting, 100%-traceable speciality coffee since roasting our first coffee in the basement of our original restaurant 16 years ago. Today, we’re a B Corp-certified roaster, producing fresh coffee from our North London roastery, supplying our nine restaurants, Brew Bars, and a growing customer base. We’re looking for a hands-on Head of Operations to lead our end-to-end roastery operation. You’ll own the operational engine: planning, packaging & consumables procurement, production, fulfilment, customer experience and cost management. You’ll build a scalable, efficient operation that delivers consistently high standards of quality and service, whilst leading the team through a period of change and growth. Responsibilities People, Cost & Compliance - Lead and develop the Operations and Customer Experience teams, building a high-performing, solution-focused culture. - Own operational budgets and drive better purchasing, resourcing, production and fulfilment efficiency. - Own site Health & Safety, risk management and compliance, including SALSA and Fairtrade standards. - Embed B Corp principles and measurable sustainability improvements across the operation. Planning & Production - Own the S&OP process, bringing clear decisions through the exec routine, turning demand forecasts into green coffee, packaging, capacity and production scheduling plans. - Drive lean manufacturing and continuous improvement across the roastery, reducing waste, improving workflows and delivering measurable efficiency gains. - Lead major operational change and automation projects, from business case through to implementation. - Use AI and automation to simplify planning, reporting and operational workflows. - Own Unleashed as the operational source of truth, ensuring accurate inventory, stock movements and master data. - Be hands-on when needed, stepping onto the production floor to solve problems and keep things moving. Procurement & Supplier Management - Own strategic relationships with third-party production and logistics partners, holding them to agreed SLAs, quality and service standards. - Ensure packaging and consumables are competitively priced and regularly benchmarked. - Oversee quality assurance, complaints and compliance documentation. Customer Experience - Support the Customer Experience Manager to deliver a seamless customer journey across D2C and B2B, providing operational support with customer communication, order-to-cash, technical servicing, SLAs and senior-level escalations. The Person - Experienced operator: Proven senior operations experience in food, beverage or FMCG manufacturing. - Lean mindset: Practical experience with Lean/Six Sigma and a track record of delivering measurable improvements. - Hands-on leader: Comfortable getting into the detail, troubleshooting problems and making things happen. - People leader: Able to build, motivate and lead teams through change. - Commercially sharp: Strong planning, budget management and data-driven decision-making skills. - Supply chain savvy: Strong understanding of procurement, inventory and production planning; AI/automation experience essential. - Customer focused: High standards of service and experience leading customer-facing teams. To say thank you for choosing us, we also offer our teams - 50% off all food in our Brew Bars - Dining discount when visiting our restaurants - Weekly roastery team lunch - All of the coffee you can drink on site - Weekly allowance of coffee for home - Bike to work scheme - Mental health and well-being support - Financial health education and support - Leadership training and development - Birthday & Anniversary Treat: on your birthday and work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants - Development and career progression: 80% of all our management roles are filled internally INDHEADOFFICE
Наблюдалась 2026-10-16, впервые 2026-10-13, источник — Indeed.