Head of Membership

Maxime's, New York's premier private members club founded by Robin Birley, is seeking an experienced Head of Membership to lead our Membership Team during a maternity leave cover period.

This senior leadership role is responsible for overseeing membership strategy, CRM management, member engagement, retention, and day-to-day membership operations. Working closely with the Group Director of Membership and senior leadership team, you will ensure an exceptional member experience while maintaining the highest standards of discretion, service, and professionalism.

Key Responsibilities

• Lead the New York Membership Team and take responsibility for the effective day-to-day running of the department.
• Work closely with the Group Director of Membership on membership strategy, priorities and targets for Maxime’s.
• Develop a detailed understanding of the club's membership base, including membership categories, demographics, usage, engagement and retention.
• Build and maintain strong relationships with members and prospective members.
• Serve as the senior point of contact for sensitive membership matters.
• Oversee Salesforce CRM, membership administration, reporting, and data integrity.
• Analyze membership trends and provide insights to senior leadership.
• Collaborate across departments to deliver a seamless member experience.

What We're Looking For

• Significant experience in membership, private clubs, luxury hospitality, high-end

client relations or another highly relationship-driven environment.

• Proven leadership and team management experience.
• Exceptional interpersonal skills, with the confidence and judgement to build

relationships with a discerning and high-profile membership base.

• Strong commercial awareness with experience using data to drive engagement and retention.
• Experience with Salesforce or a similar CRM platform preferred.
• Previous private members' club or luxury hospitality experience highly desirable.
• 9-Month Maternity Cover (January - September 2027)

Join a team dedicated to delivering exceptional hospitality, discretion, and service within one of New York City's most distinguished private clubs.