Head of Loch HR

Flexible base: Tunbridge Wells | Eastbourne | London

Loch is a unique team of Solicitors and People Professionals, committed to providing an exceptional experience for every client from the very first interaction. We believe that the right people make all the difference - and that’s where you come in!

Head of Loch HR

As Head of Loch HR, you will support the continued development of our HR services, combining high quality HR expertise with client relationships and the day-to-day management of the department.

Reporting to the Head of Loch People and working closely with the Head of Loch Training and Wellbeing, you will help ensure Loch HR continues to deliver an excellent service to clients, develops its people, achieves its commercial objectives and operates effectively as part of the wider Loch business. You will manage a portfolio of client relationships as well as support the Head of Loch People achieve the growth aims of Loch HR.

Key Responsibilities

Client Advisory & HR Expertise: Act as a trusted advisor to a portfolio of clients and provide expert HR advice and guidance across a broad range of day to day as well as complex employee relations (ER) issues, including disciplinaries, grievances, absence and performance management. Work with clients to build people strategies to help clients achieve their business objectives.

Client Leadership & Service Delivery: Build and develop trusted relationships with clients and understand their wider business objectives. Proactively develop existing client accounts, identifying opportunities to broaden our service provision, increase client value and maximise sustainable revenue growth. Ensure efficient delivery of the Loch HR consultancy model, ensuring the team are operating in the ‘Loch Way’.

Team Leadership & Development: Manage and develop the Loch HR team through clear expectations, technical guidance, coaching and regular feedback. Act as a point of escalation, referring higher risk, sensitive or strategically significant issues to the Head of Loch People where appropriate. Be an ambassador of Loch’s culture, fostering a collaborative, high-performing environment built around accountability, respect, exceptional client service and a shared commitment to the organisation’s success.

Business Development & Growth : Collaborate with the Head of Loch People, Head of Marketing and Growth, and CEO to develop and deliver Loch HR’s business development strategy. Pursue new business and referral opportunities to help grow the department’s revenue, client base and market profile.

Resourcing & Department Leadership: Manage Loch HR’s day-to-day operations, including efficient resource and capacity planning, workload allocation and utilisation. Maintain effective processes for tracking client work, referrals to Loch Law, keeping accurate records and ensuring smooth handovers.

Billing Management: Support the Head of Loch People in managing Loch HR’s commercial performance, including revenue, profitability, utilisation, billing and WIP. Work closely with the Finance department to ensure efficient, timely and accurate billing, maintain appropriate oversight and management of WIP and address outstanding debts where required.

Quality Assurance: Support the team in maintaining consistently high standards across all advice and client work, ensuring it is accurate, compliant and delivered in line with Loch’s and any relevant professional standards.

Strategic & Operational Leadership: Work with the Head of Loch People and the Head of Loch Training & Wellbeing to support Loch’s overall business strategy and contribute innovative ideas to the development of new products and services to grow Loch People’s revenue. Identify and implement improvements to processes, systems and ways of working that enhance efficiency, service delivery and scalability.

Essential Skills & Experience Required

• MCIPD qualified with a strong HR generalist background and extensive employment law knowledge
• Proven experience in delivering high quality HR consultancy services
• Proven leadership experience, with the ability to lead, develop and inspire high-performing HR consultancy teams
• Strong commercial acumen with demonstrable experience of managing performance, revenue and growth within a professional services or consultancy environment
• Commercially minded, with experience in business development, client growth and developing existing client relationships to maximise revenue opportunities
• Strong relationship building skills with the ability to coach and influence a variety of people at all levels of a business
• Ability to work as part of a Leadership Team
• Excellent report writing and communication skills
• Strong problem-solving abilities, with a proactive approach to identifying solutions
• Experience across multiple industries and sectors
• Understanding of customer relationship management (CRM) systems and service delivery processes

What’s in it for You:

• Competitive Salary: Dependent on location, with a performance bonus and exciting Above & Beyond Awards to recognise your hard work.
• Great Benefits: From private medical insurance to life insurance, a healthcare cash plan, an even your birthday off, we’ve got you covered.
• Professional Growth: Continuous development and the chance to build a career with a growing Firm.
• Culture: Regular team social events, a ‘ Dress for the Day’ dress code, a welcoming office culture where your contributions are celebrated.
• Freedom & Flexibility: We know life isn’t one-size-fits-all, so we offer the opportunity to work from home with regular trips to the office

If this sounds like the type of work environment that motivates you, then we would love to hear from you .

Benefits:

• Additional leave
• Company events
• Enhanced maternity leave
• Health & wellbeing programme
• Life insurance
• Private medical insurance

Work Location: Hybrid remote in Royal Tunbridge Wells TN1