Head of Life and Annuity Operations - Hybrid Cedar Rapids

Job Family

Operations - General

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Who We Are

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

What We Do

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.

Job Description Summary

The Head of Life and Annuity Operations will serve as the end-to-end operations leader for the Life and Annuity line of business. Lead a large workforce to align operations to deliver the Life and Annuity business strategies. This role will report to the Chief Operating Officer.

Job Description

• This is a hybrid role requiring onsite presence Tuesday through Thursday at our Cedar Rapids office. Relocation assistance may be available.

Responsibilities

- Responsible for overseeing the day-to-day operational functions of Transamerica's life insurance and annuity businesses. - Ensure compliance with all applicable industry regulations and internal policies through regular audits, reviews, and operational assessments. - Ensures that all operational activities align with strategic goals, regulatory requirements, and customer service standards. - Develop the organization's short- and long-term goals and strategies to ensure business processes and operational controls are in place. - Collaborate closely with leadership in Distribution, Marketing, Finance, Operations, Technology, and Legal to ensure organizational success. - Evaluate existing processes across Life and Annuity to provide guidance on efficiencies and performance improvements and report on operating results to ensure consistent growth and progress towards achieving organizational goals. - Sponsor and oversee strategic initiatives, transformation efforts, and continuous improvement initiatives. - Establish and monitor performance metrics and key performance indicators across product and service delivery. - Build high performing diverse teams to meet business needs. - Ensure tools, resources, and processes are in place to monitor, track and report performance.

Qualifications

- Bachelor’s degree in business, finance, or related field. - 12 or more years of experience in insurance or financial services. - Five plus years of operations management experience within the life and annuity insurance industry. - Strong understanding of Life and Annuity products, insurance financials, profitability drivers, and customer service models. - Strong project management capabilities with experience leading operational initiatives and cross-functional efforts. - Proficient in standard business software applications.

Preferred Qualifications

- Experience working across product, distribution, and operations functions. - Exposure to actuarial, pricing, or asset liability management concepts. - Experience leading enterprise or business-line transformation initiatives. - Master of Business Administration (MBA).

Working Conditions

- Office Environment - Occasional Travel <10% - Occasional travel for business meetings and strategic initiatives