Head - IT Infrastructure and Operations

Company Description

About Our Company

- TSS Consultancy is a rapidly growing product-based company dedicated to delivering comprehensive solutions tailored to the unique needs of Fintech and Regtech organizations. Our mission is to fight financial crime through innovation and expertise. With a keen understanding of the market, we have developed cutting-edge products that set us apart in the industry. - Our commitment to excellence has earned us the trust and partnership of some of the most prestigious institutions. We proudly serve 9 out of the top 10 brokers, 4 out of the top 5 private sector banks, and 3 out of the top 4 exchanges. Our client portfolio extends further, including leading financial institutions and regulatory bodies, reinforcing our reputation as a reliable and forward-thinking partner. - We have our vibrant offices in the cities of Mumbai, Rajkot and Gandhinagar. In our growing presence we currently have our clients across India, South Africa and USA.

For more information : www.trackwizz.com

Job Description

About the position:

The Head of Infrastructure will lead the design, operation, security and scalability of enterprise IT infrastructure across data centers, cloud platforms, networks and end-user computing. This role ensures high availability, performance, security, compliance and cost efficiency of technology platforms supporting business growth and regulatory requirements.

Key Responsibilities:

Data Center & Cloud Operations

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Manage on-premises data centers, disaster recovery (DR) and hybrid/multi-cloud environments

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Oversee DR drills, business continuity planning (BCP) and RTO/RPO compliance

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Ensure 99.9%+ availability , performance and capacity planning

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Optimize cloud costs through FinOps and vendor management

Infrastructure Strategy & Leadership

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Develop and execute an infrastructure strategy aligned with business objectives

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Drive transformation across data center, cloud, network and end-user computing

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Lead modernization initiatives including cloud adoption, automation, SRE and AIOps

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Act as the senior escalation point for critical outages and incidents

Network, Security & Resilience

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Own enterprise network architecture (LAN, WAN, SD-WAN, VPN, Internet)

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Collaborate with CISO on infrastructure security, IAM, PAM and Zero Trust frameworks

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Protect systems against cyber threats such as DDoS and ransomware

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Maintain a secure, resilient and segmented infrastructure

Platform, OS & Middleware Management

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Oversee Linux, Windows and Unix platforms

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Manage middleware such as web servers, application servers, MQ and API gateways

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Ensure patching, hardening, configuration management and standardization

Service Management & Reliability

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Implement and govern ITIL / ITSM processes

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Define SLA, SLO, KPI and availability metrics

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Drive Site Reliability Engineering (SRE) and automation initiatives

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Lead problem management and root cause analysis (RCA)

Vendor & Financial Management

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Manage infrastructure vendors, OEMs and cloud providers

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Lead contract negotiations, renewals, audits and cost optimization

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Control CAPEX / OPEX budgets and justify ROI for infrastructure investments

Compliance & Governance

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Ensure compliance with ISO 27001 and regulatory requirements (SEBI, RBI, CERT-In, UIDAI)

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Support internal, external and regulatory audits

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Maintain infrastructure documentation and SOPs

Team Building

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Build and mentor high-performing infrastructure teams

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Define roles, on-call models and succession plans

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Foster a culture of ownership, accountability and continuous improvement

Additional Information

Required Skills & Experience

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12+ years of experience in IT Infrastructure & Operations

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3+ years in a senior leadership role

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Proven experience managing large-scale, mission-critical platforms

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Strong expertise in AWS / Azure / GCP , data centers and virtualization

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Experience with Linux, Windows, enterprise networking, DR and BCP

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Hands-on exposure to automation tools (Ansible, Terraform, scripting)

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Strong understanding of ITSM / ITIL, monitoring, observability and AIOp