Head of IT – Global Travel Startup
# Head of IT – Global Travel Startup **futureproof** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Director` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Head-Of-IT]` `[IT-Director]` `[IT-Manager]` `[IT-Operations-Director]` `[CIO]` `[Head-Of-IT-Operations]` `[Global-IT-Manager]` --- ### About the Role This is a remote position. Our new client is a rapidly growing, private equity-backed startup in the travel experiences industry, pursuing an ambitious global buy-and-build strategy. Its portfolio consists of entrepreneurial, founder-led businesses operating across multiple countries. As the group expands, technology must evolve from locally managed environments into a secure, reliable and scalable group capability. We are looking for a Head of IT to build and lead this capability, bringing practical structure and consistent standards to a growing international organisation. The Role Reporting directly to the CEO, you will own the strategy, operating model and day-to-day effectiveness of IT across the group. This is a strategic and hands-on leadership role . You will define the Group IT Target Operating Model, covering infrastructure, end-user computing, service desk, cybersecurity, identity and access management, data protection, vendor management and IT governance. You will build a pragmatic, scalable service model through a combination of Managed Service Providers (MSPs), specialist partners and internal resources , while ensuring that everyday technology issues are resolved effectively. You will also play a central role in acquisitions, assessing target companies’ technology environments and leading their integration into the group. Key Responsibilities IT Strategy & Target Operating Model - Define and implement the Group IT strategy and Target Operating Model. - Determine which capabilities should be managed internally, outsourced to MSPs or delivered through specialist partners. - Establish clear responsibilities and decision rights at group and local levels. - Develop an IT organisation and service model that supports continued international acquisitions. - Introduce appropriate standards, policies, governance and KPIs. - Build a roadmap for moving portfolio businesses from fragmented local environments towards the agreed target state. Infrastructure & End-User Technology - Own the strategy and standards for devices, networks, connectivity, cloud infrastructure and workplace technology. - Establish group standards for hardware, software, device management and lifecycle management. - Improve technology resilience, performance and support across the portfolio. - Lead infrastructure consolidation and migration initiatives where appropriate. - Ensure acquired businesses can be onboarded efficiently into the group’s technology environment. IT Service Management - Design and implement a scalable Group IT service-management model. - Establish service desk, incident, request, problem and change-management processes. - Define service-level agreements and performance KPIs. - Ensure employees across multiple countries receive responsive, high-quality technology support. - Personally engage with operational issues when required. Cybersecurity - Establish and maintain an appropriate cybersecurity framework. - Define minimum security standards for all portfolio companies. - Own identity and access management, endpoint security, vulnerability management, backup and recovery, security monitoring and incident-response capabilities. - Assess cybersecurity maturity across acquired businesses and prioritise remediation. - Coordinate MSPs and specialist cybersecurity providers. - Give the CEO and leadership team clear visibility of material cyber risks. Data Protection & Privacy - Establish a group operating model for data protection and privacy, defining the relationship between IT, Legal and external advisers. - Ensure technical and operational controls support GDPR and other applicable privacy requirements. - Define responsibilities for Data Protection Officer activities and ensure access to appropriate expertise. - Support data mapping, retention, access controls, incident management and privacy-related technology requirements. M&A Technology Due Diligence & Integration - Partner with the M&A and Integration teams to assess technology risks, capabilities, technical debt and integration requirements. - Identify cybersecurity, infrastructure, application, data, vendor and compliance risks before acquisition. - Estimate integration requirements and one-off costs. - Develop technology Day 1 and post-close integration plans. - Lead technology integration while minimising disruption to acquired businesses. - Establish a repeatable IT M&A integration playbook. MSP & Vendor Management - Design an MSP strategy for a geographically distributed organisation. - Select, manage and hold central and regional MSPs accountable for service delivery. - Rationalise overlapping vendors and services inherited through acquisitions. - Establish clear contracts, service-level agreements, escalation processes and performance management. - Optimise technology spend while maintaining service quality and resilience. - Build productive relationships with software, infrastructure and security partners. IT Transformation & Delivery - Build and maintain a prioritised Group IT transformation roadmap. - Personally lead or project-manage critical technology initiatives. - Coordinate migrations, infrastructure changes, security remediation and systems implementation. - Work with business leaders to ensure technology change supports operational priorities. - Establish transparent reporting on IT projects, risks, costs and performance. Leadership & Capability Building - Act as the group’s senior IT leader and trusted adviser to the CEO and leadership team. - Build internal IT capability progressively as the business scales. - Develop clear roles across internal teams, portfolio companies, MSPs and other vendors. - Manage the Group IT budget and support technology investment decisions. - Build a culture of service, security, accountability and continuous improvement. Requirements - Significant experience leading IT within an international, multi-entity or distributed organisation. - Demonstrated experience designing and implementing an IT Target Operating Model. - Strong practical experience across infrastructure, end-user computing, IT service management and cybersecurity. - Extensive experience designing and operating IT capabilities through Managed Service Providers. - Experience leading complex IT transformation programmes. - Strong understanding of cybersecurity risks and controls. - Working knowledge of GDPR, privacy and data-protection operating requirements. - Strong vendor, contract and commercial-management skills. - Ability to operate at both strategic and operational levels. - Willingness to personally solve problems and drive projects within a lean internal structure. - Strong stakeholder-management skills, including working directly with CEOs, founders and senior leadership. - Based in the UK and willing to travel internationally. - Spanish language skill is a must Highly Desirable - Experience within a private equity-backed buy-and-build or roll-up environment. - Direct experience of IT M&A due diligence and post-merger technology integration. - Experience integrating small and medium-sized founder-led businesses. - Experience building a Group IT function or shared-service capability from a decentralised or early-stage starting point. - Experience in travel, hospitality, leisure, consumer services or another geographically distributed industry. - Italian language skills. - Experience working across Europe, the UK, North America and/or Latin America. Benefits - A key role in a rapidly growing, private equity-backed travel experiences startup. - International exposure across a growing portfolio of acquired businesses. - Close collaboration with senior leadership, founders and functional teams. - Ownership across the full integration lifecycle, from pre-acquisition planning to measurable results. - The opportunity to shape the group’s integration approach, playbooks and operating models. - Location: United Kingdom - Long-term assignment - Permanent/B2B Contract - Ful-time role Originally posted on Himalayas
- Head-Of-IT
- IT-Director
- IT-Manager
- IT-Operations-Director
- CIO
- Head-Of-IT-Operations
- Global-IT-Manager
Наблюдалась 2026-10-12, впервые 2026-10-12, источник — Himalayas (JSON API).