Head Hostess – Monkey Bar

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Job Description

How does your working day look like …

• Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.
• Assign areas of responsibility to reception/hostess staff.
• Assist with performance evaluation of line staff.
• Posting of positive comments for viewing by all staff – reviewing negative comments with FOH Manager AND Venue Manager
• Prepare the daily/weekly/monthly roster in co-ordination with the Operations team
• Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.
• Conduct daily team member communication meetings in the absence of the Venue Manager
• Adherence to stock control and par stocks of stationary and of equipment (controlling costs)
• Assist, manage and control the use and upkeep of equipment’s and assets
• Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables
• Assist in developing strategies to increase sales
• Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.
• Manage Reservations and Table Management System
• Manage Database and upkeep of information – create reporting templates to update weekly
• Manage yearly marketing calendar of events and promotions around town
• Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis.
• Tracking of reservations coming from hotel concierges and administering concierge appreciation program.
• Attend all external networking events as directed by Venue Manager and Managing Partner.
• Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:
• Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events.
• Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner
• Personal follow-up via phone or email within one week of the event and update the template report as needed and file
• Oversee mailing of official thank-you letter in the month following the event
• Introducing potential clients to the venue

Qualifications

Your personality counts more than your CV …

• Minimum of 2 years' experience in Food & Beverage or hospitality sector
• Hotel or upscale venue operational experience
• Proven leadership and team development experience with ability to train, mentor, and motivate staff
• Event planning and coordination experience, with demonstrated ability to execute successful group events and parties
• Proficiency with reservation and table management systems
• Strong administrative and database management skills with experience in creating reporting templates
• Proficiency in Microsoft Office Suite
• Sales and revenue management experience with proven track record in upselling and maximising revenue
• Knowledge of hospitality licensing regulations, health and safety procedures, and venue compliance requirements
• Excellent interpersonal and networking abilities with experience building and maintaining professional relationships
• Middle East hospitality experience (preferred)
• Ability to reinforce change through effective communication, support, and own behaviours when implementing creative solutions

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...