Head Hostess

We are looking for an experienced, confident, and service-oriented Senior Hostess to join our team at Ribambelle.

The ideal candidate will have a strong background in guest relations and front-of-house operations, with excellent leadership and communication skills. This role is responsible for leading the hostess team, managing reservations and guest flow, and ensuring every guest receives a warm, welcoming, and exceptional experience from arrival to departure.

Key Responsibilities

• Lead, supervise, train, and support the hostess team to maintain high service standards.
• Oversee daily reservations, booking inquiries, seating arrangements, and table allocation.
• Manage guest flow efficiently, particularly during peak hours and busy service periods.
• Welcome and greet guests professionally, ensuring a warm and memorable first impression.
• Handle VIP guests, special requests, and guest preferences with attention to detail.
• Act as the primary point of contact for guest inquiries, feedback, and complaints, ensuring timely and effective resolution.
• Coordinate closely with the Restaurant Manager, Floor Team, Kitchen, and Events Team to ensure smooth daily operations.
• Monitor reservations and table availability to maximize seating efficiency and guest satisfaction.
• Ensure the hostess team consistently follows greeting, communication, grooming, and service standards.
• Prepare and maintain daily reservation reports, guest records, and relevant operational updates.
• Communicate important guest feedback, preferences, and operational concerns to management.
• Ensure the entrance and reception area remain organized, presentable, and welcoming at all times.
• Support management in improving guest experience, reservation procedures, and front-of-house operations.

Requirements

• Minimum 3 years of experience in hosting, guest relations, or front-of-house operations, preferably in premium restaurants, hotels, or hospitality venues.
• Previous experience supervising, leading, or training a hostess team.
• Excellent verbal communication and interpersonal skills.
• Fluent English is required; Russian or other additional languages are an advantage.
• Strong knowledge of restaurant reservation systems and seating management.
• Excellent customer service and guest relationship management skills.
• Ability to handle guest complaints and challenging situations professionally.
• Strong organizational, multitasking, and problem-solving abilities.
• Professional appearance, positive attitude, and strong attention to detail.
• Ability to work under pressure in a fast-paced hospitality environment.
• Flexible to work shifts, weekends, and public holidays as required.

Compensation

The position offers a fixed monthly salary of AED 8,000 , depending on the candidate's experience and suitability for the role.

If you are passionate about hospitality, enjoy leading a team, and take pride in delivering exceptional guest experiences, we would love to hear from you!

Apply now and become part of the Ribambelle team!

Pay: AED8,000.00 per month

Language:

• Russian (Preferred)

Work Location: In person