Head Golf Professional/Director of Golf Operations

La Grande Country Club – Director of Golf Operations Job Posting

The Director of Golf directs all aspects of the golf operation including its clubhouse, golf and administrative operations. Coordinates and oversees the clubhouse staff, monitors the quality of products and services to maximize customer satisfaction and secures and protects facility assets.

Supervised By: The LGCC Board of Directors

Departments Managed:

-Golf -Tournaments -Player Development

-Membership Sales -Food & Beverage -Fitness

Prioritized Keys to Success:

-Membership Retention and Growth -Club Profitability

-Improved Organizational Culture -Customer Satisfaction

-Successful Tournament Operations -Increased Player Development

Management Responsibilities:

-Responsible for the development and preparation of budgets, including forecasting and review of all facility revenues and expenses on a daily, monthly, and annual basis

-Develops and coordinates long range, annual business, and capital plans

-Analyzes and monitors financial statements, and reviews income and expenses relative to plans, implements corrective measures as needed, and reports status monthly

-Assures operation compliance with local, state, and federal regulations and laws

-Maintains knowledge and compliance with all lease terms and contractual obligations

-Develops/implements general policies. Approves specific operational policies, programs, and procedures in harmony with the board, mission and general policies

-Monitors the performance of all daily operations, functions and services; assures high standards and total customer satisfaction

-Develops and implements short and long-term membership growth and retainage plan with annual promotions and marketing in the community

-Remains active in the community to promote the club

-Establishes personnel policies; ensures proper hiring, training, supervising, personal development, payroll and corrective action in accordance with fair labor standards and safety

-Manages and oversees all accounting, inventories, banking, audit process, cash flow, and establishes controls to safeguard funds and assets

-Oversees the care and maintenance of all physical assets and facilities

-Ensures the highest standards for golf services and programs, food and beverage, recreation, entertainment, and other facility services

-Oversees the development of operating procedures and training manuals

-Communicates to controlling entity on a structured and timely basis

-Establish personnel policies and ensure evaluations and annual reviews are completed and recorded for all applicable staff

-Foster open communication within the facility

-Direct the publication of newsletters, informational and promotional materials

-Develops and maintains all customer safety and emergency policies and procedures

Golf Operations:

-Track and verify all players, guests, golf cars, club care, lockers, handicap fees, other charges, and facilitate accurate accounting and recordkeeping

-Oversee golf car fleet while ensuring proper maintenance and recordkeeping

-Develop and manage an innovative tournament program that services all customer segments

-Administer the rules of golf and educate staff

-Develop, maintain, update, and utilize customer database including important dates, spending, sizes and preferences

-Oversee retail merchandise concession in step with the mission of the golf operations and facility, while maintaining profitability

-Maintain close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament setup

-Participant in and compile information from market competition using all information available for comparison studies to properly position the facility in the marketplace

-Play golf with a variety of members and/or guests as time permits

-Coordinate plans with the Food and Beverage Manager for food and beverage needs

-Offer a variety of teaching and coaching programs including individual instruction, group lessons and clinics

-Design and manage a robust junior golf program including individual instruction, group lessons and annual camps

Knowledge, Skills and Traits:

-Maintain PGA of America membership in good standing in an active classification

-Actively pursue PGA Membership in a timely manner through the PGA Professional Golf Management Program

-Fundamental knowledge of the game of golf, rules, golf facility operations and tournament operations

-Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

-Strong organizational, Planning and prioritization skills

-Self-motivated with a desire to promote and market the club

-Service and customer focused attitude

-Remain up-to-date on customer relationship management tactics and strategies

-Experienced computer user including; Golf Genius, Word, Excel, Docs, Sheets, Email, Constant Contact, Facebook, Instagram, and other applications as necessary

-Maintain and promote a positive professional image within the community

-Attend conferences, workshops, meetings, and trade shows to keep abreast of marking and business trends

-Attend a minimum of two continuing education opportunities annually that provide direct benefits to La Grande Country Club

-Maintain a credible golf game and remain current on teaching innovations

-Actively work to provide golf and social opportunities to unify the membership including weekly games, tournaments, and social gatherings for all customer segments

Additional Information/Qualifications:

-Minimum of five years of experience in the golf industry

-College Degree Preferred

-PGA Member or Apprentice in Good Standing

Compensation:

-Annual Salary of $61,000 - $81,000 Based on Experience and Qualifications

-Monthly Medical Insurance Stipend

-Golf & Facility Privileges for Employee and Immediate Family

-Annual Tournament Entry Allowance

-Annual Continuing Education Allowance

-Lesson Income (80/20) Split

Pay: $61,000.00 - $81,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Professional development assistance

Work Location: In person