Head of Front of House and Events Manager

Description

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.

We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.

Most job descriptions read like a recipe without showing you what the finished dish should look like. We’d rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP.

If this role excites you and you think you could make a difference here, we’d encourage you to apply — even if you don’t tick every box. We’re interested in people who want to do meaningful work, add real value, and be rewarded for their efforts in a genuinely great place to work.

MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.

Inclusion at MAPP

We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.

Our values and how we work

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.

We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect — through charity days, fundraising, learning initiatives and social events.

High expectations & employee ownership

What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders — our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared — typically through a profit share that can be paid tax-free to each individual.

Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.

In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.

Why join MAPP?

This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.

A few facts about MAPP you might like to know:

Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.

Title, Team and Role Summary

Title : Head of Front of House and Events

Team : Site based role at Victoria House

Who Does This Role Report Into? Site Director

Role Summary / Purpose and Scope

As Front of House and Events Manager you will own the day-to-day front-of-house and events operation. You will manage the reception experience, tenant and visitor communications, event enquiries and delivery, and the presentation of shared spaces.

You will lead the front-of-house, reception and events experience at Victoria House, creating a consistently welcoming, professional and engaging environment for both occupiers and visitors. The role will deliver the day-to-day guest journey, event programmes and tenant communications while supporting building operations, commercial activity and community engagement. You will work closely with the Site Director and operational team so that the guest experience remains connected to building performance, occupier needs and commercial activity.

This role will help shape Victoria House as a best-in-class destination for life science, fostering a strong sense of community and creating experiences that encourage connection, collaboration and engagement across the building.

Skills, Knowledge and Values

Building & Facilities Management

- Responsible for the effective oversight and coordination of building and facilities activity, ensuring safe, compliant, reliable and consistently high standards.

Events & Community

- Responsible for shaping and delivering events and community activity that supports occupier engagement, connection and the building proposition.

Reception & Front of House

• Responsible for a consistently welcoming, professional and efficient front-of-house experience for occupiers and visitors.

Security & Access

• Responsible for coordinating visitor and front-of-house access processes within agreed site controls.

Finance & Administration

• Responsible for accurate administration and financial processing, supporting effective budget control, purchasing and maintenance of records.

Full role expectations and duties are included in the attached Role Profile

Values & Behaviour

• Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:

Essential

• Minimum 3 years' experience in a Front of House, Hospitality, Events or Customer Experience management role.
• Experience leading or supervising reception/front-of-house teams.
• Experience planning and delivering events from conception through to completion.
• Strong customer service, communication and organisational skills.
• Proficient in Microsoft Office and workplace management systems.

Desirable

• Qualification in Hospitality Management, Events Management, Business Management or a related discipline.
• IOSH Working Safely, First Aid at Work or similar health and safety qualification.
• Experience within a commercial office building, mixed-use development or premium hospitality environment.
• Knowledge of service charge budgeting, supplier management and occupier engagement.

Working Hours: 9am - 5.30pm Monday - Friday

Salary Range (Based on Experience)

£45,000 - £60,000 per annum, depending on experience.

About MAPP

We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.