Head of Food Delivery

Annual salary: Competitive

Delivery is a critical growth area for Tortilla, and we are looking for a commercially sharp, performance driven Head of Food Delivery to join us.

As our Head of Food Delivery, you will lead the performance and continued evolution of delivery and corporate catering across the UK and France, driving profitable growth whilst ensuring brilliant guest experiences and strong operational execution.

In this role you will be Tortilla's delivery and corporate catering specialist, leading day-to-day channel performance across the estate. Working closely with our stores, Regional Operations Managers, Support Centre teams and our external delivery partners, you will turn strategy into action.

If you are someone who thrives on driving performance, influencing stakeholders and turning insight into action then this is a role with real impact.

What you will be responsible for…

Delivery Leadership

• Act as Tortilla’s in-house delivery expert across the UK and France.
• Manage relationships with our external delivery partners, acting as the go-to contact for both restaurants and aggregators.
• Drive performance through strong operational execution, partner collaboration and targeted commercial activity.

Corporate Catering

• Drive the performance and growth of Tortilla's corporate catering offer across all channels.
• Work with Marketing, Operations and Food teams to ensure the corporate menu is optimised, operationally executable and aligned with customer needs.
• Identify and develop new corporate opportunities, building clear commercial recommendations to drive incremental sales.
• Support stores in delivering a consistent, high-quality catering experience through clear processes, training and operational support.

Commercial Performance

• Drive commerical performance across the delivery and corporate catering channels, including growth, margin, promotional ROI and store-level contribution.
• Partner with Marketing and Finance teams to develop and evaluate commercial opportunities.
• Provide data-driven insight and regular reporting to identify underperformance, influence decision making and to unlock incremental revenue.
• Lead the development of annual joint business plans with delivery and corporate partners, aligned to Tortilla's budgets and strategic priorites.
• Monitor market trends and competitor performance to keep Tortilla ahead.

Operational Support

• Work closely with General Managers and Regional Operations Managers to drive consistent, high-performing delivery and catering execution.
• Identify and resolve underperformance quickly and effectively.
• Spend time in store, understanding the operational challenges first hand, helping to problem solve and troubleshoot.
• Provide clear guidance, tools support.

Guest Excellence

• Deliver engaging training that builds capability across all restaurant teams.
• Create and maintain SOPs for delivery and catering operations.
• Review guest feedback and operational metrics to identify opportunities to elevate the delivery and catering experience.
• Deliver engaging training that builds capability across all restaurant teams.
• Create and maintain SOPs for delivery and catering operations.
• Review guest feedback and operational metrics to identify opportunities to elevate the delivery and catering experience.

What we are looking for…

• Proven experience in delivery operations, multi-site hospitality, or a fast-paced commercial environment.
• Strong commercial acumen with confidence owning performance.
• Experience working with third-party delivery aggregators.
• A data-driven mindset with the ability to be able to turn numbers into action, with strong excel and presentation skills.
• Excellent influencing skills and the ability to gain buy-in at all levels.
• Comfortable balancing strategy with hands-on problem-solving.
• Organised, adaptable and energised by a dynamic environment.

Why join us…

• Competitive salary
• 25 days holiday + bank holidays
• Birthday day off
• 100% discount at Tortilla & Chilango
• Pension contribution
• Perkbox membership