Head Floor/Floor Supervisor (New Outlets)

Key Responsibilities:

1. Staff & Operations Management

• Oversee daily floor operations, including coordinating servers, cashiers, housekeeping, and hosts/greeters to ensure seamless service.
• Manage a team of 40+ staff, including hiring, scheduling, and conducting performance evaluations.
• Train, mentor, and motivate staff to deliver exceptional guest experiences aligned with company standards.
• Resolve conflicts among team members and implement strategies to improve teamwork and productivity.

1. Customer Service Excellence

• Handle escalated customer complaints and complex service issues with professionalism and diplomacy.
• Ensure a welcoming atmosphere by supervising hosts/greeters and maintaining high standards of guest interaction (e.g., table visits, personalized service).
• Monitor guest satisfaction and implement improvements based on feedback.

1. Administrative & Reporting Duties

• Process and analyze operational data using Google Sheets/Excel (e.g., staff schedules, sales reports, inventory tracking).
• Prepare daily/weekly reports on floor performance, staffing efficiency, and incident resolution.
• Manage reservations and optimize table turnover to maximize revenue during peak hours.

1. Compliance & Standards

• Ensure compliance with health, safety, and hygiene protocols across all floor operations.
• Conduct regular inspections of the dining area, restrooms, and housekeeping zones to maintain cleanliness and order.
• Uphold company policies, including dress code, service etiquette, and cash-handling procedures.

1. Process Improvement

• Identify bottlenecks in floor operations and implement solutions to enhance efficiency.
• Collaborate with the kitchen and management teams to streamline communication and service flow.
• Develop and update training materials for new and existing staff.

Qualifications:

• Minimum 2-3 years of experience in a supervisory role within hospitality, restaurants, or retail.
• Proven ability to lead large teams (40+ staff) in fast-paced environments.
• Strong background in customer service, reservations, and floor supervision.
• Excellent communication skills, with fluency in direct guest interaction (e.g., resolving complaints, VIP service).
• Proficiency in Google Sheets/Excel for data management and reporting.
• Ability to multitask under pressure (e.g., handling peak hours, staffing shortages, emergencies).
• Exceptional problem-solving, conflict resolution, and time-management skills.
• Willingness to work flexible hours, including weekends, holidays, and extended shifts as needed.

Only shortlisted candidate will be contact

Work Location: In person