Head of Events (Full time)
# Head of Events (Full time) **High House Weddings** · Chelmsford CM3 6EW · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role Objective: To lead, manage, and execute all aspects of events, including weddings, private functions, and corporate events, across High House. The Head of Events will oversee event sales, coordination, recruitment, and operations, ensuring exceptional guest experiences, profitability, and adherence to company standards. Role Description: As the Head of Events at Xenia Venues, you will have full responsibility for the end-to-end management of all event activities. This includes sales, event planning, operations, staffing, bar management, and wedding sales. You will be tasked with leading a team to achieve business goals, drive profitability, and ensure client satisfaction across all events. In this senior role, you will play a key part in the recruitment, training, and development of staff, as well as ensuring the seamless execution of high-quality events. Responsibilities: - Leadership and Strategy: - Lead the Events, Wedding Sales, and Bar teams to ensure efficient planning and flawless execution of all events. - Align event strategies with the broader business objectives to drive growth and maximize profitability. - Provide clear direction and guidance to the events team, fostering a collaborative and results-oriented work environment. - Event Operations Management: - Oversee all event operations, including staffing, equipment, service quality, bar management, and overall guest experience. - Ensure venues are always ready for events, coordinating logistics to ensure smooth operations and contingency planning. - Manage multiple events simultaneously, ensuring they meet quality standards and client expectations. - Sales and Coordination: - Take ownership of wedding and event sales, driving new bookings and managing relationships with potential and existing clients. - Conduct venue tours, showcasing the space and securing bookings. - Lead the coordination of events, including timelines, vendor management, and the effective use of venue spaces. - Financial Management: - Manage the financial performance of events, including hitting budgets, controlling costs, and achieving profitability targets. - Track sales performance, future bookings, and revenue generation against business plans and KPIs. - Ensure venue and event costs, including bar and catering, align with financial objectives. - Recruitment, Training, and Development: - Oversee the recruitment of staff for weddings, bar services, and events, ensuring a high level of talent acquisition. - Develop training programs to continuously enhance service delivery and staff expertise, ensuring team growth and retention. - Foster a culture of high performance, motivating the team to deliver outstanding service and guest satisfaction. - Client and Guest Experience: - Ensure every event delivers an exceptional guest experience, managing all aspects of customer service and communication. - Actively gather feedback from clients to maintain high levels of satisfaction and implement improvements when needed. - Address client queries and concerns promptly and professionally, ensuring the seamless execution of events. - Bar and Beverage Operations: - Oversee bar operations, ensuring the bar is well-stocked, staff are well-trained, and compliance with licensing laws is maintained. - Manage bar profitability, working with vendors and suppliers to ensure high-quality beverages and service. - Compliance and Safety: - Ensure all events comply with local and industry regulations, including food safety, fire safety, and health standards. - Lead company audits and ensure venues meet all legal requirements. - Marketing and Growth: - Collaborate with the marketing team to develop event promotion strategies, helping to increase event bookings and brand exposure. - Identify opportunities for new revenue streams, including partnerships, sponsorships, or new event offerings. - Innovation and Continuous Improvement: - Constantly seek ways to improve event operations, enhance service offerings, and implement innovative ideas. - Stay up to date with industry trends and best practices, integrating new concepts to enhance the venue’s offerings. Behaviours & Values Expected: - Leadership: Demonstrate strong leadership, guiding and motivating the team to achieve both immediate and long-term goals. - Adaptability: Remain agile and responsive to market changes, client preferences, and venue needs. - Integrity: Uphold the highest standards of professionalism, honesty, and transparency. - Teamwork: Foster a collaborative, supportive environment that encourages communication and respect. - Resilience: Stay focused and composed under pressure, leading by example. - Client-Centric: Prioritize client satisfaction, ensuring seamless and memorable experiences for all events. - Innovation: Encourage the exploration of new ideas and technologies to continuously improve operations. Key Performance Indicators (KPIs): - Achieve EBITDA in line with business plans. - Drive future bookings: maintain strong conversion rates from enquiries to tours, and from tours to bookings. - Maintain an average client review score of 4.7* or higher across key platforms. - Achieve compliance in all local and company health and safety audits. - Ensure high team satisfaction as measured by employee feedback and retention rates. Development Goals: As Head of Events, you will be supported by senior leadership to develop your skills in broader venue management, financial strategy, and business growth. Remuneration: - Competitive salary based on experience. - Employee Assistance Program. - Opportunity for bonuses based on performance and event revenue. This role is ideal for a dynamic, experienced leader passionate about event management, wedding planning, and delivering exceptional experiences. Job Type: Full-time Pay: From £38,000.00 per year Ability to commute/relocate: - Chelmsford CM3 6EW: reliably commute or plan to relocate before starting work (required) Experience: - Events management: 5 years (required) Language: - fluent English (required) Licence/Certification: - Driving Licence (required) Work authorisation: - United Kingdom (required) Work Location: In person
Наблюдалась 2026-10-04, впервые 2026-09-30, источник — Indeed.