Head of E-Commerce & Social Media
Head of E-Commerce & Social Media Location: Kuala Lumpur Work Arrangement: Work From Office (WFO) Employment Type: Full-Time Salary: RM8,000/month Headcount: 1 About the Role We are looking for an experienced Head of E-Commerce & Social Media to lead our e-commerce, social media, content, and digital marketing initiatives. You will be responsible for driving online revenue, strengthening our digital presence, managing social commerce activities, and leading the team towards achieving commercial and brand growth objectives. Key ResponsibilitiesE-Commerce Strategy & Operations Own e-commerce sales targets and P&L across D2C websites and third-party marketplaces such as Shopify, Amazon, Shopee and TikTok Shop. Oversee daily e-commerce operations, including product listings, pricing, promotions and inventory alignment. Improve customer journeys, checkout flow and website performance to increase conversion rates and Average Order Value (AOV). Develop and execute strategies to drive online sales and profitability. Social Media & Content Strategy Lead social media strategy across Instagram, TikTok, Facebook, YouTube and LinkedIn. Grow brand awareness, community engagement and organic reach. Drive social commerce and live-shopping initiatives to increase conversions. Oversee campaign concepts, short-form video content, influencer/KOL partnerships and User-Generated Content (UGC). Performance Marketing & Analytics Work with internal teams or external agencies to manage paid social, PPC and retargeting campaigns. Monitor campaign performance and optimize for strong ROAS. Track key metrics including CAC, LTV, conversion rate, engagement rate and website traffic. Use Google Analytics, platform dashboards and BI tools to identify trends and make data-driven commercial decisions. Conduct A/B testing and continuously improve digital performance. Leadership & Collaboration Lead, manage and mentor e-commerce, social media and creative content teams. Work closely with Supply Chain, Customer Service and Product Development teams. Ensure smooth order fulfilment and a strong end-to-end customer experience. Drive cross-functional collaboration to achieve business objectives. Requirements & Qualifications Minimum 5 years of experience in E-Commerce, Digital Marketing or a related field. At least 2 years of experience in a leadership or managerial role . Hands-on experience with e-commerce platforms such as Shopify, WooCommerce or Magento . Strong knowledge of social media platforms and tools such as Meta Ads Manager, TikTok Seller Center, Hootsuite or Buffer . Strong analytical skills with the ability to interpret data and make commercially driven decisions. Experience with A/B testing, performance marketing and digital analytics. Strong understanding of current social media trends, algorithms and digital storytelling. Creative, commercially minded and able to lead teams in a fast-paced environment. What We Offer Full-time permanent opportunity Work From Office in Kuala Lumpur Opportunity to lead and grow the company's e-commerce and digital presence Pay: RM6,000.00 - RM8,000.00 per month Benefits: Professional development Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-09, источник — Indeed.