Head of Customer Support – Fintech
# Head of Customer Support – Fintech **RIDIK PTE. LTD.** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role Job Summary We are seeking an experienced Head of Customer Support to establish and lead the customer support function from scratch for a growing fintech business. The role will oversee team building, service delivery, operational processes, and customer experience while ensuring scalable and efficient support operations. Key Responsibilities - Build the customer support team from the ground up, including recruitment, training, and team development. - Establish customer support workflows, SOPs, escalation procedures, and service-level agreements (SLAs). - Oversee daily customer support operations and ensure timely resolution of customer enquiries, complaints, and payment-related issues. - Collaborate with Operations, Finance, Product, Engineering, and Compliance teams to resolve issues and improve service delivery. - Implement customer support systems, reporting frameworks, and performance metrics to monitor service quality and efficiency. - Drive continuous improvement through process optimization, automation, and customer feedback. Requirements - Bachelor's degree in Business, Management, or a related field. - Minimum 8–10 years of experience in customer support or customer service, with leadership experience. - Proven experience building or scaling a customer support team from scratch. - Experience in fintech, payment services, banking, or financial services is strongly preferred. - Fluent in Mandarin Chinese and English , with strong verbal and written communication skills. - Strong leadership, problem-solving, stakeholder management, and operational planning skills. - Experience with customer support platforms, CRM systems, and service performance metrics is an advantage. Pay: From RM9,200.00 per month Benefits: - Health insurance Application Question(s): - Will you require sponsorship to work in Malaysia - How much is your expected salary? - How many DAYS is your notice period? - Are you amenable to work in KL, Eco City area? Work Location: In person
Наблюдалась 2026-10-20, впервые 2026-10-14, источник — Indeed.