Head-Customer Service Storages
# Head-Customer Service Storages **Blue Star Limited** · Vikhroli, Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role Job Description - Develop and implement a comprehensive customer service strategy aligned with the company’s vision and business objectives across India. - Lead and manage the nationwide customer service team to ensure consistent, high-quality service delivery. - Establish and monitor service level agreements (SLAs) to ensure timely resolution of customer issues and inquiries. - Drive initiatives to improve customer satisfaction, retention, and loyalty at a national scale. - Design and implement customer feedback mechanisms and analytics to identify trends and areas for improvement. - Collaborate with cross-functional teams including sales, technical support, and logistics to ensure seamless customer experience. - Standardize customer service processes and protocols across all regions for uniformity and efficiency. - Manage escalations and critical customer issues with a focus on swift resolution and maintaining long-term relationships. - Oversee training and development programs to continuously enhance the skills and knowledge of the customer service team. - Provide regular performance reports and insights to senior leadership for strategic decision-making - Quality Audits conducted - Customer Satisfaction: National average CSAT and NPS scores. - Project Delivery: Percentage of installations completed on time and within budget across all regions. - Service Efficiency: Average response and resolution time for service requests nationwide. - Quality Compliance: First-time-right installation rate and reduction in rework instances. - Safety Compliance: Number of safety incidents reported during installation and service activities. - Team Performance: Employee productivity metrics, training completion rates, and retention levels. - Operational Cost Control: Adherence to budgetary constraints and optimisation of resource utilisation. - Process Standardisation: Implementation status and adherence rates of SOPs across regions. - Stakeholder Engagement: Feedback scores from key clients, vendors, and internal teams. Short Info - Posted: 3 day(s) ago - Location: Vikhroli - Qualifications: BE/ B.Tech – Mechanical - Experience: 15 Years - 0 Months To 20 Years - 0 Months
Наблюдалась 2026-10-19, впервые 2026-10-16, источник — Indeed.