Head of Customer Service
# Head of Customer Service **The Heal Wellness Sdn Bhd** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role Job Responsibilities - Lead and manage the customer service team to deliver excellent customer experience and service quality. - Oversee daily operations, including enquiries, appointment scheduling, follow-ups, and complaint resolution. - Monitor customer satisfaction, feedback, response times, and service performance. - Monitor staff performance, and provide coaching and training to improve productivity. - Work closely with the Sales, Marketing, and Wellness teams to enhance the customer journey and support business objectives. - Identify opportunities to improve customer retention, repeat visits, and enquiry conversion. - Ensure customer records are properly maintained and handled in accordance with company policies and data protection requirements. Job Requirements - Diploma or Bachelor's Degree in Business Administration, Customer Service, Healthcare Management, or a related field. - Experience in healthcare, medical, wellness, hospitality, or other service-oriented industries is an advantage. - Excellent leadership, communication, interpersonal, and problem-solving skills. - Excellent customer complaint handling and conflict resolution abilities. Pay: RM3,000.00 - RM4,500.00 per month Application Question(s): - Are you able to work on weekends and public holidays? - Are you willing to learn Regen Active Therapy / other wellness industry topics? Language: - English (Preferred) - Mandarin (Preferred) Work Location: In person
Наблюдалась 2026-10-19, впервые 2026-10-13, источник — Indeed.