Head Concierge

Duties and Responsibilities:

The Head Concierge is responsible for overseeing the daily operations of the Concierge Department, ensuring exceptional customer service is consistently delivered to residents, tenants, guests, and visitors. The position supervises concierge personnel, develops service standards, coordinates with various departments, and ensures that all front-of-house operations reflect the property's commitment to excellence, security, and hospitality.

1. Leadership, Supervision, and Team Management
2. Guests, Resident, and Tenant Relations
3. Front Desk and Concierge Operations
4. Coordination with Property Management and Support Departments
5. Customer Service Excellence and Quality Assurance
6. Administrative Functions and Documentation
7. Training and Staff Development

Safety, Security, and Emergency Response

1. Event, VIP, and Special Services Coordination
2. Continues Improvement and Operational Excellence

Willing to work on site in West Drive, Bridgetowne Blvd, Quezon City, lm1110 Metro Manila, Philippines

Pay: Php25,000.00 - Php28,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise

Work Location: In person