Head of Compliance Operations

The Open Platform (TOP) is the leading tech company developing Web3 innovations in Telegram. TOP is fueling the Telegram economy through both foundational infrastructure and consumer-facing apps. By integrating blockchain technology into day-to-day digital activities, TOP is building a seamless, scalable platform designed for a billion users — accelerating the mass adoption of crypto.

TOP provides a powerful toolkit of funding, expertise, and technology resources, streamlining access to critical tools like wallets, developer resources, SDKs, APIs, and marketplaces. TOP also develops and supports leading ecosystem products including Walt (ex. Wallet in Telegram), Keeper, STON.fi, Getgems, Tribute, and more.

We are looking for a Head of Compliance Operations to lead our compliance operations team and drive the next stage of its development.

You will own operational performance, workforce planning, and the quality of case handling. Working closely with team leads and compliance specialists, you will build efficient, scalable processes that balance effective risk controls with timely decisions and a smooth customer experience.

A key part of the role is transforming compliance operations through AI and automation. Working closely with Product, Compliance QA, and automation teams, you will translate compliance requirements into clear, risk-based workflows and guide the team’s transition toward reviewing automated decisions and handling complex cases and exceptions.

This role reports directly to the COO.

Responsibilities:

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Lead day-to-day operations across AML Monitoring, KYC, Fraud Prevention, and P2P compliance, ensuring timely, consistent, and high-quality case handling for a high-volume retail customer base .

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Own queue management, workload distribution, capacity planning, and staffing.

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Establish and monitor metrics covering processing speed, quality, productivity, cost, and customer experience.

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Develop team leads, set clear expectations, and build accountability for team performance.

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Identify operational bottlenecks and improve workflows, tools, and team structure.

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Partner with Product, Compliance QA, and automation teams to refine review procedures, decision rules, and escalation criteria.

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Develop more targeted, risk-based reviews informed by customer context and transaction history to improve risk detection and reduce unnecessary restrictions.

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Drive the operational adoption of AI and automation, updating procedures, training, and team responsibilities.

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Build processes for reviewing automated outcomes, identifying errors and exceptions, and using findings to improve rules and workflows.

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Adapt workforce planning and team capabilities as automation changes the volume and complexity of manual work.

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Work closely with compliance leadership and customer-facing teams to ensure reviews remain effective, proportionate, and clear to customers.

Requirements:

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Experience leading compliance or compliance operations in a B2C fintech, neobank, payment provider, crypto platform, or retail bank with high volumes of retail customers, covering both operations and methodology — for example, as Head of Compliance, MLRO, Head of Financial Crime, or Head of Compliance Operations with ownership of procedures and controls.

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Strong operational management skills, including queue management, capacity planning, staffing, performance management, and quality control.

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A track record of improving operational efficiency while maintaining or improving quality and customer experience.

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Experience managing teams through team leads and developing frontline managers.

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The ability to translate compliance requirements into clear procedures, decision rules, and actionable guidance in collaboration with compliance specialists.

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Confidence using operational data to identify bottlenecks, prioritise improvements, and measure results.

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A flexible, customer-focused mindset, with the ability to challenge established approaches constructively and balance risk controls with business and customer needs.

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Strong communication and stakeholder management skills, with the ability to build trust, align different perspectives, and drive change through collaboration.

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Experience leading teams through change while maintaining focus and sound judgement under pressure.

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A practical interest in AI and automation, with a willingness to experiment, evaluate results, and adapt processes as technology evolves.

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Advanced English proficiency, both written and spoken; Russian language skills are a strong advantage.

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Experience in crypto or digital assets is a plus.

Why it is a fantastic opportunity:

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Our business is growing at an exponential scale.

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Non-bureaucratic management that focuses on results.

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Regular performance reviews to assess your progress.

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Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.

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Compensation for medical expenses.

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Provision of necessary equipment.

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Employees get access to the most advanced AI models via mira.tg.

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20 working days of paid vacation annually.

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11 days off per year.

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14 days of paid sick leave to support your health and recovery when needed.