Head Of Community & Operation

We're Hiring | Community Manager & Operations Manager

Location: Riyadh , Saudi Arabia Company: Grand Community Employment Type: Full-Time

Grand Community is looking for an experienced Community Manager & Operations Manager to lead our community management operations, oversee daily workflows, ensure excellent client service, and drive operational excellence across our digital marketing activities.

Key Responsibilities

• Lead and manage the Community Management team.
• Oversee daily operations and ensure smooth workflow execution.
• Manage client communication across all social media platforms.
• Monitor team performance and ensure KPIs are achieved.
• Develop and implement community engagement strategies.
• Coordinate with Account Managers, Creative, Content, and Marketing teams.
• Handle escalations and resolve customer issues professionally.
• Monitor social media performance, reports, and operational dashboards.
• Improve operational processes and team productivity.
• Ensure SLA compliance and service quality.
• Support business growth through continuous process improvement.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• 3–5 years of experience in Community Management, Operations Management, or Digital Marketing.
• Previous leadership or team management experience.
• Excellent English communication skills (Arabic is an advantage).
• Strong organizational and leadership skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work under pressure and manage multiple projects.
• Experience with Meta Business Suite, Sprout Social, Hootsuite, or similar platforms.
• Strong reporting and analytical skills.
• Candidates must be Riyadh residents with a valid Riyadh driving license and a personal car.

Job Details

• Location: Riyadh - Saudi Arabia
• Full-Time
• 6 working days per week
• 1 day off per week
• Applicants must currently reside in the Riyadh

What We Offer

• Competitive Salary
• Career Growth Opportunities
• Professional Work Environment
• Training & Development
• Performance-Based Incentives

How to Apply

Email: s.elnaggar@grand-community.com

WhatsApp: +966 53 621 1839

Subject: Community Manager & Operations Manager

Only shortlisted candidates will be contacted.

Pay: ﷼9,000.00 - ﷼12,000.00 per month

Application Question(s):

• Do you have a valid car and driving license ?

Education:

• Bachelor's (Required)

Experience:

• Community Management & Operation Team : 5 years (Required)

Language:

• English (Required)

License/Certification:

• car and driving license ? (Required)

Location:

• Riyadh (Required)

Work Location: In person