Head of Claims - Europe
# Head of Claims - Europe **Stoïk** · 28046 Madrid, Madrid provincia · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role About Stoïk Stoïk is a European cyber insurer that combines insurance with prevention. Our policyholders get cover, continuous monitoring and an in-house CERT that responds when an incident happens. We are tech-driven, human at heart, and growing fast across Europe with a challenger spirit. The role As European Claims Leader, you will lead our cyber claims function across Europe, for all segments we operate in, up to companies with €1bn in revenue. You will lead a team of claims professionals and handle the most complex losses yourself, from first notification through to settlement. - Reports to: the VP Insurance, directly - Works closely with: the Underwriting department, the Product Development team, our CERT and other teams across Stoïk - Location: based in one of our offices in Barcelona, Madrid, Paris, Munich or Brussels - Current team: 3 claims handlers across 3 countries Responsibilities Lead the team - Manage and develop a team of cyber claims handlers across our European markets. - Oversee the team's claims through every stage of adjustment, setting standards for quality, speed and consistency. - Run performance reviews, coaching and training, and shape the team's strategy and structure as we grow. Handle complex claims - Handle a personal portfolio of the largest and most complex cyber claims, across all segments. - Analyse policy wordings and take coverage positions on complex or disputed claims. - Lead settlement negotiations with insureds, brokers, co-insurers and reinsurers. - Appoint and manage loss adjusters, forensic experts and external counsel, and challenge their findings. - Build and manage our panel of incident response providers and external experts, monitoring their quality, speed and cost. - Calculate and validate quantum, including business interruption, incident response costs and third-party liability. - Set and review reserves, and approve payments within your authority. Work across Stoïk - Work closely with our in-house CERT on incident response and on lessons learned from claims. - Share claims trends and wording issues with underwriting and product teams to improve our risk selection and policies. - Report, update and present on claims developments, large losses and portfolio trends to internal and external stakeholders, including senior management, reinsurers and brokers. - Take part in audits and support broker relationships. - Present at internal meetings and external events, and support underwriters in broker and client meetings. Requirements Experience - At least 5 years managing upper-middle-market and large corporate claims across Europe or internationally, in-house at an insurer, at a law firm or as a loss adjuster. - Proven experience interpreting policy wordings, leading settlements, working with loss adjusters and calculating quantum. - Proven cyber claims experience is required; experience in other commercial lines (D&O, PI, FI, property) is a plus. - Experience leading or mentoring claims professionals. - Working knowledge of the regulatory framework around cyber incidents, including GDPR breach notification and NIS2 / DORA requirements for larger clients. Background and languages - A legal background (law degree or legal practice). - Fluent English, plus fluency in at least one other European language, ideally French, Spanish or German. Any additional language is a plus. How you work - A team player who builds trust with colleagues, brokers and partners. - Strong organisational skills, able to run a demanding portfolio and a team at the same time. - Pragmatic and decisive: you make the right call quickly, and you own it. - Accountable for your results and your team's. - A confident presenter, at ease with senior management, brokers and industry audiences. What we offer - A senior leadership role shaping cyber claims at one of Europe's fastest-growing cyber insurers. - Direct access to our in-house CERT and claims data, and the tools to use them. - A senior, autonomous team that values ownership and clear decisions. - A competitive salary and benefits package. We share the pay range with candidates before the first interview. - Full working flexibility with the willingness to meet at the office on a regular basis. - Regular travel across Europe to meet brokers, insureds, our local teams, and to attend industry events. How to apply Send your CV and a short note on why this role interests you to [email or careers page]. We review every application and aim to reply within [two weeks].
Наблюдалась 2026-10-19, впервые 2026-10-16, источник — Indeed.