Head Barista
- Oversee daily coffee station operations, ensuring smooth and efficient service.
- Prepare and serve coffee and beverages in accordance with company recipes, quality, and presentation standards.
- Ensure consistency in beverage taste, quality, temperature, and presentation.
- Lead, supervise, and coordinate the barista team, ensuring proper task allocation and performance.
- Train and coach baristas on coffee preparation, equipment handling, product knowledge, and customer service.
- Ensure the coffee station and surrounding areas are clean, organized, and properly maintained.
- Monitor inventory, stock levels, and product usage, ensuring timely replenishment and minimizing wastage.
- Conduct regular quality checks on coffee, beverages, and other products.
- Ensure coffee machines, grinders, and equipment are properly cleaned and maintained.
- Handle customer feedback and complaints professionally, ensuring guest satisfaction.
- Ensure compliance with food safety, hygiene, health, and safety requirements.
- Monitor team grooming, attendance, and adherence to company policies and operational procedures.
- Coordinate with management on operational requirements, staffing, stock, and maintenance concerns.
- Monitor beverage sales and support promotional activities and new product launches.
- Prepare and submit operational reports, stock records and wastage reports as required.
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