[HCM – ITL FREIGHT MANAGEMENT] Key Account Executive (Overseas Agents)

As a Key Account Executive in Agency Dept, you are responsible for working with ITL overseas agents on key account management, sales activities, quote for RFQ/ or biddings, negotiate and close won for new business in order that team gain higher customer satisfaction, higher share from customers, and perform set budget of REV and GP. You will report to manager about these key agent business growth, opportunities or challenges.

Duties and responsibilities

• Key agents/ clients:
• Give out quotation for frequent and ad-hoc requests
• Deliver solution and following up shipments and SOA
• Work with Operation to build up SOP/process flow and monitor to ensure cargo will be handled as SOP.
• Weekly/ Monthly Meeting – KPI reports
• Manage cost/revenue, report for P&L and profit share per agent.
• Together with Agency Sales follow the bidding or new project/agent quotation.

Network & Customer (develop customers pipeline)

• Together with Agency Sales develop and expand agency network all over the world
• Take care of, maintain and grow relationship with current customers and business.
• Maintaining contact with clients with a view to securing further sales/orders
• Remain loyalty agents, reduce the number of lost agents/customers
• Increasing number of new agents/customers introduced by current agents/customers.
• Ensure consistent development of revenues accordance to the set targets by effective management.
• Creating business solutions and consistent improvement & profitability.
• Assist Supervisor, Manager to develop new business.
• AR: To ensure the customer debts are fully collected
• To ensure sales team follow AR & IA process to sign customer contract

Operation tasks:

• Co-operate with Air Freight/ Sea Freight/ OPS teams and Accounting department to connect and complete paper works.
• Join the meeting with agents and customer to determine their specific needs and wants, making suggestions as appropriate (if need).
• Working to ensure that negotiations go smoothly and lead to the purchase of the product or services in question
• Providing after-sales support.
• Make monthly report.

Qualifications

• Minimum 2 years of relevant experience in Freight Forwarding, Overseas Sales, Key Account Management, or related commercial roles, with solid experience in developing and managing customers/agents and driving business growth.
• Strong commercial mindset with a good understanding of market trends, foreign trade, customer needs, pricing, and business opportunities.
• Fluent in English, with strong communication skills in listening, speaking, reading, and writing, especially in handling overseas customers, agents, and regional stakeholders.
• University degree in Economics, Foreign Trade, Technology, Foreign Languages, or a related field.
• Proven experience in customer/agent relationship management, business development, and account growth, preferably within the freight forwarding or logistics industry.
• Strong negotiation, communication, and relationship-building skills, with a customer-oriented and solution-focused mindset.

Benefits

• Full social & health insurance according to labor law.
• Personal healthcare insurance.
• 13th month salary and annual performance bonus.
• Lunch and parking allowance.
• Career development & training programs.
• Company trips and engaging internal activities (Happy Hour, CSR, Family Day, Sports Day, etc.).
• Annual health check-up.
• 12 days of annual leave + 1 birthday leave day.
• Annual performance review.

Contact Information

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Address: 52-54-56 Truong Son Street, Ward 2, Tan Binh District, HCMC.

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Hotline: 028 3948 6888

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Email: hr-recruitment@itlvn.com