[HCM] Hiring Quality Assurance Specialist (English Call Center) | Up to 17M
# [HCM] Hiring Quality Assurance Specialist (English Call Center) | Up to 17M **Softel Solutions** · Thành phố Hồ Chí Minh · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### About the Role Maintain and develop internal quality standards. Assess support interactions (calls / email / chat) based on established quality standards. Accompany evaluations with meaningful and constructive feedback. Discuss and explain feedback with agents in regular meetings. Analyze all customer service metrics (e.g. CSAT, FRT, IQS) and how the team performance affects those KPIs. Participate in calibration sessions to maintain consistency in internal evaluations. Map the need for training and onboarding programs and initiate these projects. Create reports that reflect agent performance. Some other duties as required by the Senior Manager/Director. Job Type: Full-time Pay: 15,000,000₫ - 17,000,000₫ per month Application Question(s): * Are you located in Việt Nam? Education: - Bachelor's (Preferred) Experience: - QA ( call center ): 2 years (Preferred) Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-06, источник — Indeed.