Hamburger Logistics Manager

Job Summary

BurgerFi is seeking a customer-focused and experienced Hamburger Hospitality Manager to oversee guest service operations and support the restaurant's daily activities. This role is responsible for maintaining high hospitality standards, supervising front-of-house employees, coordinating with kitchen teams, resolving customer concerns, and creating a welcoming dining experience.

The ideal candidate has restaurant or hospitality management experience, strong leadership abilities, and a passion for delivering excellent customer service in a fast-paced burger restaurant environment.

Key Responsibilities

• Oversee daily hospitality and guest service operations.
• Ensure customers receive friendly, efficient, and professional service.
• Supervise front-of-house employees, including cashiers, hosts, and service associates.
• Coordinate with kitchen management to maintain smooth order preparation and service.
• Monitor customer satisfaction and respond to feedback professionally.
• Resolve guest complaints and service concerns promptly.
• Train employees on hospitality procedures and customer service standards.
• Prepare staff schedules and coordinate shift assignments.
• Monitor dining area cleanliness, organization, and presentation.
• Support accurate order processing and efficient point-of-sale operations.
• Assist with restaurant promotions and customer engagement initiatives.
• Monitor service performance and identify opportunities for improvement.
• Maintain communication between hospitality staff and restaurant management.
• Ensure compliance with company procedures and applicable health and safety requirements.
• Prepare operational updates and reports when requested.
• Encourage teamwork, accountability, and a positive workplace culture.

Qualifications and Requirements

• High school diploma or equivalent required.
• Previous experience in restaurant, hospitality, or customer service operations.
• Supervisory or management experience preferred.
• Strong understanding of guest relations and restaurant service standards.
• Excellent verbal and written communication skills.
• Ability to train, motivate, and supervise employees.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple responsibilities in a busy restaurant.
• Professional approach to handling customer complaints.
• Flexibility to work evenings, weekends, and holidays as needed.

Preferred Skills

• Experience in a hamburger restaurant or quick-service dining environment.
• Knowledge of front-of-house operations and restaurant service workflows.
• Familiarity with POS systems and restaurant management software.
• Ability to improve guest satisfaction and service efficiency.
• Strong conflict-resolution and team-building skills.
• Understanding of food service standards and dining room operations.
• Ability to remain calm and organized during peak service hours.

Work Environment

• Fast-paced burger restaurant and hospitality environment.
• Regular interaction with customers, kitchen employees, cashiers, and restaurant management.
• Frequent movement between the dining area, service counter, and kitchen.
• Extended periods of standing and walking.
• Occasional lifting and handling of restaurant supplies.
• Flexible scheduling, including evenings, weekends, and holidays.

Benefits

• Competitive salary based on experience and qualifications.
• Potential performance-based incentives, where offered.
• Employee meal benefits, where available.
• Paid time off, subject to company policy and eligibility.
• Training and professional development opportunities.
• Opportunities for advancement in restaurant and hospitality management.

Benefits depend on company policy, employment status, and eligibility.

About the Company

BurgerFi is a fast-casual restaurant brand known for its burgers and related menu offerings. The Hamburger Hospitality Manager will support restaurant operations by leading guest service activities, developing employees, and helping maintain a positive and consistent customer experience.

How to Apply

Interested candidates should submit an updated resume highlighting their restaurant management, hospitality, and customer service experience. Qualified applicants may be contacted for an interview to discuss their leadership skills and suitability for the position.

Pay: $20.00 - $25.00 per year

Benefits:

• Relocation assistance

Work Location: In person