Guest Service Officer

The Specialists Surgery and Endoscopy Centre is one of the leading medical centres in performing minor operations and endoscopies in Hong Kong. Over the years, we have been striving for excellent medical treatments with holistic patient care and cutting edge technologies. Above all, we are dedicated to offering every of our patient distinguished medical experiences with sincerity, integrity and morality. A new operation model with diagnostic and imaging services will be introduced to provide patients an even more exhaustive range of medical service. To cope with the business development, we are now inviting high caliber candidate to join us with the following position: To cope with the business development, we are now inviting high caliber candidate to join with us.

Job Responsibilities:

Responsible and familiar with front desk duties including greeting customers, handling customers’ enquiries;

Patient registration with good customer service skills;

Complaints handling and records keeping;

Maintain cleanliness and appearance of the centre’s reception and other related areas;

Work closely together with colleagues and department head to ensure the best experience for patients at all times;

Support on-site management and supervision with senior or department head;

Support training arrangements to enhance the level of service quality delivered;

Other ad hoc tasks as assigned by the Supervisor.

Job Requirements:

Diploma or above;

Minimum 3 years’ experience in customer service;

Able to provide highest standards of customer service;

Good communication skills and work attitude; punctual, polite, and responsible;

Basic computer skills, familiar with both Chinese and English input methods;

Good command in Cantonese, English, and Mandarin.

**8am – 7pm (10 working hours with 1 hour meal break included)

**5 Days per week (Mon – Sat)

**Rest on every Sun & PH

We offer competitive pay and fringe benefits. Interested parties please send your full resume with current salary and expected salary to Human Resources Department, The Specialists by clicking 'Apply Now".

If you would like to know more about our service or detail, please visit our website https://www.specialists.hk/

The information provided will only be used for recruitment related purposes. All personal information on unsuccessful candidates will be destroyed within 6 months.

Full-time