Guest Service Executive - Gift Shop

Key Responsibilities:

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Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times.

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Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences.

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Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures.

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Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel.

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Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented.

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Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages.

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Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required.

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Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests.

Requirements:

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Previous experience in retail sales or hospitality/hotel

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Fluent in Russian or Arabic ; good command of English is required

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Strong communication and customer service skills

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Sales-driven, proactive, and well-presented

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Ability to work flexible shifts, including weekends and public holidays

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Basic computer and POS system knowledge