Guest Service Agent Team Leader (Night)

ey Performance Indicators (KPIs)

• Guest satisfaction and complaint resolution.
• Accuracy and timely completion of night audit procedures.
• Accuracy of cashier settlements and financial reports.
• Compliance with Front Office SOPs and security procedures.
• Accuracy of room status, reservations, and guest records.
• Quality of shift handover and follow-up on outstanding issues.
• Team performance, attendance, and service standards.
• Timely reporting and escalation of incidents.

Overall Objective: To lead and supervise Front Office operations during the night shift, ensure accurate night audit and financial procedures, maintain hotel security, support the team, and deliver consistent guest service while ensuring a smooth transition to the morning shift.

Pay: AED1,800.00 - AED7,000.00 per month

Work Location: In person