Guest Service Agent - For Arabic Speakers

• Job Title: Guest Service Agent
• Department: Front Office
• Reports To: Front Office Manager
• Employment Type: Full-Time
• Job Level: Operational Staff

Job Summary

The Guest Service Agent is responsible for delivering exceptional guest service by welcoming guests, handling check-in and check-out procedures, managing guest inquiries, and ensuring a smooth and memorable guest experience throughout their stay.

The ideal candidate must be fluent in Arabic and English, possess excellent communication and interpersonal skills, and demonstrate a professional, guest-focused approach in line with the standards of a four-star hotel. The candidate will primarily assist Arabic-speaking guests while maintaining the hotel's service standards and representing the property professionally at all times.

1. Guest Relations and Customer Service
2. Check-In and Check-Out Procedures
3. Arabic-Speaking Guest Assistance
4. Reservations and Front Office Operations
5. Complaint Handling and Service Recovery
6. Cashiering and Financial Responsibilities
7. Coordination and Administration

Required Skills and Competencies

• Excellent guest service and hospitality skills.
• Strong interpersonal and communication abilities.
• Professional telephone etiquette.
• Cultural awareness and the ability to communicate effectively with guests from diverse backgrounds.
• Problem-solving and complaint-handling skills.
• Ability to multitask and work under pressure.
• Professional grooming and personal presentation.
• Flexibility to work shifts, weekends, and public holidays as required.

Application Question(s):

• Do you have a valid QID?
• Can you provide NOC?
• Can you join immediately?

Work Location: In person