Guest Relations Agent - Russian Speaker

Main Responsibilities:

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Greet and welcome all guests with a warm and engaging demeanor.

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Serve as the main point of contact for guests, assisting with all inquiries and requests.

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Anticipate guest needs and handle guest complaints with diplomacy and efficiency.

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Coordinate with all departments to ensure guest preferences and expectations are met.

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Promote hotel services, facilities, and upsell room categories and experiences.

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Handle VIP arrivals and ensure their stay exceeds expectations.

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Maintain updated guest profiles and preferences in the PMS.

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Provide personalized recommendations for local attractions, dining, and events.

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Maintain a strong presence in the lobby and public areas to assist guests proactively.

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Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.

Candidate Requirements:

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Previous experience in guest relations, front office, or a similar customer-facing role in a 5-star hotel.

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Fluent in Russian and English (both written and spoken); additional languages are a plus.

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Impeccable grooming and professional appearance.

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Strong communication and interpersonal skills with a guest-first mindset.

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Familiarity with hotel software systems (Opera, PMS, CRM tools) is preferred.

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Ability to work flexible hours, including weekends and holidays.

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High level of cultural awareness and sensitivity.