Guest Relation Manager
Job Title: Guest Relationship Manager Location: Downtown Dubai / Dubai Creek Harbour Job Type: Full-Time, Permanent Driving License: Required Company: DuStay Luxury Holiday Homes About Us DuStay is a growing luxury holiday home provider in Dubai, offering stylish, fully serviced apartments in prime locations such as Downtown Dubai and Creek Harbour . We are committed to delivering exceptional guest experiences and maintaining the highest hospitality standards. Position Overview We are looking for a proactive, organized, and hospitality-driven Guest Relationship Manager to lead the end-to-end guest experience — from the moment of inquiry to check-out. This role requires someone with excellent communication skills, strong operational awareness, and the ability to coordinate across departments in a fast-paced, high-end hospitality environment. Key ResponsibilitiesGuest Experience & Communication Serve as the primary contact for guests before, during, and after their stay . Respond to inquiries and bookings via WhatsApp, Airbnb, Booking.com , and phone. Manage smooth check-in/check-out processes, including access, welcome kits, and instructions . Handle guest requests, issues, complaints, and special arrangements with speed and professionalism. Ensure every guest experience supports 5-star reviews and repeat bookings. Reservation & Platform Management Maintain and manage listings on Airbnb, Booking.com, and other OTAs . Monitor calendars, availability, guest messages, and bookings. Register guest details and documentation on DTCM, Sakani , and PMS systems . Ensure data accuracy and compliance across platforms. Operations & Field Coordination Coordinate with housekeeping and maintenance teams to ensure apartments are guest-ready. Oversee checklists, schedules, and on-site readiness for each unit. Report and process any damages, missing items, or deposit deductions as necessary. Inspect units to ensure they meet DuStay’s quality and presentation standards. Reporting & Performance Tracking Track and analyze guest satisfaction, reviews, and platform ratings . Collect and communicate guest feedback for continuous improvement. Report occupancy rates, operational updates , and any issues to management. Requirements Proven experience with Airbnb, Booking.com , and OTA platforms. Strong background in hospitality, customer service , or property management. Excellent English communication skills (Arabic is a plus). Highly organized, proactive, and capable of managing multiple tasks. Flexible availability — must be able to work weekends or evenings when needed. Strong computer and mobile app proficiency. UAE Driving License is required . Leadership experience or the ability to manage on-ground operations is a plus. Core Competencies Outstanding communication and interpersonal skills Problem-solving mindset with a customer-first approach Attention to detail and accuracy in documentation Coordination, teamwork, and leadership abilities Ability to perform under pressure in a fast-paced environment To Apply Send your CV to: Info@dustay.com Job Type: Full-time Pay: From AED4,000.00 per month Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-09, источник — Indeed.