Guest Experience Manager
# Guest Experience Manager **THA by ARMONIA** · Abu Dhabi · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Our client is a leading events and experiences company in the UAE, delivering major government-led events. They are looking for an experienced Guest Experience Manager to lead the complete guest and delegate journey for two high-profile international events. Both events are high-profile, government-led international gatherings. They bring together senior government officials, ministers, international organisations, global leaders, industry executives, innovators, investors, academics and other influential stakeholders. This is a highly operational, guest-facing role. Key Responsibilities Guest and Invitation Management - Own and maintain the master invitee and guest database, keeping all information accurate, current and properly managed. - Coordinate the invitation lists received from the host organisation, government stakeholders, partners, programme teams and other entities. - Manage the full range of guest categories, including ministers and government officials, VIPs and VVIPs, international organisations, speakers and partners, industry leaders, media, and general delegates. - Run the complete invitation process, including invitations, RSVPs, confirmations, reminders, amendments, cancellations and waiting lists. - Set up clear processes that prevent duplicate invitations, wrong classifications and conflicting guest information. - Work closely with the registration platform provider so that guest information is captured correctly and carried through to the accreditation system. - Produce regular registration and attendance reports for the Project Director and the client. Guest Communications - Develop and manage all guest-facing communications across the event journey. - Make sure every communication is professional, personalised, accurate and suitable for senior government and international audiences. - Manage invitation letters, confirmations, reminders, event information, access instructions, arrival details and other guest communications. - Act as the senior escalation point for complex or sensitive guest enquiries. - Handle VIP and senior stakeholder communications with discretion and the correct protocol. VIP and Government Guest Management - Work closely with the Protocol, Programming, Partnerships and Client teams to identify and manage high-profile guests. - Understand the different requirements of ministers, ambassadors, senior government officials, international organisations and other VIP and VVIP guests. - Keep accurate VIP profiles covering arrival details, accreditation, access level, protocol requirements and special arrangements. - Coordinate VIP arrivals, meet-and-greet arrangements, escorts, holding areas and movements within the venue. - Pass VIP requirements accurately to the relevant operational teams without compromising confidentiality. Guest Journey and Experience You will own the end-to-end guest experience, mapping every major touchpoint from invitation to departure: - Invitation and RSVP - Pre-event and pre-arrival communications - Registration and accreditation - Transport and arrival coordination - Venue access and security interfaces - Welcome and meet-and-greet - Registration desks and badge collection - Information and help desks - Wayfinding - VIP and delegate lounges - Conference and session access - Hospitality touchpoints - Guest assistance - Departure You will spot potential friction points in advance and develop practical solutions that improve the overall experience. Registration and Accreditation - Work with the registration and accreditation provider to define registration workflows and guest categories. - Make sure the registration system meets the specific needs of a government-led international summit. - Coordinate badge categories, access permissions and accreditation requirements with the Security, Protocol and Operations teams. - Plan registration desks, VIP registration, and onsite troubleshooting and support. - Develop processes for onsite exceptions such as late registrations, lost badges, incorrect accreditation and substitutions. - Monitor registration performance and resolve issues quickly. Onsite Guest Services - Develop the onsite Guest Services operational plan. - Set staffing requirements for registration, welcome desks, information desks, guest services and VIP support. - Recruit, brief and train guest-facing staff on the expected standards of behavior, appearance and communication. - Develop briefing documents, FAQs, escalation procedures and guest service protocols. - Lead team briefings before opening each day. - Manage the onsite Guest Experience team and keep service standards consistently high. - Resolve guest issues calmly, professionally and discreetly. Requirements Experience - At least 8–10 years of experience in guest experience, delegate management, registration, VIP services, protocol or event operations. - Demonstrable experience delivering large-scale government summits, international conferences, COP-level events, ministerial meetings or major government-led events. - Strong experience managing complex invitation and registration databases involving multiple stakeholder groups. - Experience working directly with government officials, ministers, VIPs and VVIPs, diplomatic stakeholders and C-suite executives. - Hands-on experience managing registration and accreditation platforms and large delegate databases. - Eligible to work in the United Arab Emirates. - Previous UAE or GCC government event experience is strongly preferred. - Experience working at a major international conference venue is an advantage. Languages - Fluent English, spoken and written, is required. - Fluent Arabic is a strong advantage.
Наблюдалась 2026-10-15, впервые 2026-10-09, источник — Indeed.