Guest Experience Host

Guest Experience Specialist

Cottleville, MO · Part-Time / Full-time

This is not a receptionist job.

Are you the friend who can strike up a conversation with anyone? Do you love making people feel welcome, thrive in a fast-paced environment, and bring positive energy wherever you go?

Rainforest Head Spa is looking for an outgoing, highly motivated Guest Experience Specialist to help create the warm, memorable experiences our guests know and love. We're looking for a natural people-person who takes initiative, enjoys connecting with others, and wants to grow with an exciting, expanding wellness brand.

At Rainforest Head Spa, the front desk is where our business grows. You’re the first and last person every guest sees, and you’re the one who turns a great first visit into a regular client. If you love people, enjoy recommending things you believe in, and want a career rather than just a shift, keep reading.

About Us

Rainforest Head Spa is a traditional head spa with locations in Ellisville and Cottleville Missouri. Our treatments are built around relaxation and scalp health, and our guests come back because of how we make them feel, from booking to the checkout.

What You’ll Do

• Grow guest relationships: rebook guests at checkout so their next visit is on the calendar before they leave
• Recommend with confidence: match guests to the right services, membership packages, and take home product routines.
• Sell gift cards, memberships, and retail products: especially around holidays and promotions
• Own the guest experience: a warm welcome, a smooth check-in, and a checkout that ends with a plan for next time
• Keep the book full: handle calls, texts, and bookings so our service providers stay busy with treatments
• Process payments and sales in our CRM, and complete your opening or closing checklist.

Schedule

• 9:00 AM – 5:00 PM
• Events sometimes run outside of these hours. - You will be fully compensated for all hours worked.

Who You Are

• Charismatic and friendly. You light up a room and make strangers comfortable fast.
• You enjoy helping people find great products. Recommending something that helps someone feels natural to you, not pushy. We want genuine recommendations.
• Career-minded. You want to grow, and you want clear goals.
• Comfortable in a fast paced environment.
• Dependable, organized, and comfortable learning booking systems and flows
• Sales, retail, hospitality, salon, or spa experience is a strong plus. Every new hire completes training.

Rainforest Head Spa

• Rainforest Head Spa is St. Louis’s first dedicated head spa. We’re a treatment center built entirely around the viral head spa experience, with locations in Ellisville and Cottleville serving St. Louis County and St. Charles County.
• Our philosophy is simple: just as plants can’t thrive in poor soil, hair can’t flourish without a healthy scalp. Most people spend years trying to fix their hair. We go to the roots. Every service is built on our signature 10 step scalp care process, with all natural products, and treatments like Hydrate , Detox , and Grow that deeply cleanse, detoxify, and rejuvenate from the scalp up.
• But what guests remember most is how they feel: calm, cared for, and completely unplugged. Our spaces are designed to feel like you're stepping into a rainforest, and our team’s job is to make every guest feel known from the first phone call to the moment they leave with their next visit booked. Our care doesn’t end when the treatment does.
• We’re a young, fast growing company. We opened our second location in 2026, and we’re building a team of people who want to grow with us.

Why Rainforest

• Paid training
• Raises tied to clear, measurable goals, so you always know where you stand
• A small, supportive women owned and operated team at a growing business
• We want to help you grow with your career goals and personal goals
• Free head spas! We believe you gotta love what you do to do it well!
• Quarterly team outings - this is a chance every quarter to get together with the ladies that make up the rainforest team to celebrate our wins.

Pay: From $15.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person