Guest Experience Agent - InterContinental Residences Abu Dhabi

At InterContinental Hotel & Residences Abu Dhabi, we believe that creating memorable experiences starts with genuine hospitality, personalized service, and attention to every detail. We are looking for a passionate, professional, and guest-oriented Guest Experience Agent to join our team at InterContinental Residences Abu Dhabi, ensuring that every resident and guest enjoys a welcoming, comfortable, and exceptional experience.

A little taste of your day-to-day:

Every day is different, but you will mainly be responsible for:

• Warmly welcome and greet residents, guests, and visitors, ensuring a positive and memorable first impression.
• Deliver exceptional and personalized guest service in accordance with InterContinental brand standards.
• Assist residents and guests with inquiries, requests, and information about residence facilities, services, and amenities.
• Build and maintain positive relationships with residents, recognizing their preferences and anticipating their needs.
• Handle guest feedback, concerns, and complaints professionally, ensuring timely follow-up and effective resolution.
• Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments to ensure seamless guest experiences.
• Assist with resident arrivals, departures, and special arrangements, ensuring smooth and efficient service.
• Support VIP arrivals, special occasions, and personalized guest experiences.
• Follow up on resident requests to ensure satisfaction and timely completion.
• Maintain accurate records of guest preferences, feedback, requests, and service-related information.
• Promote residence facilities, services, and available amenities to enhance the overall guest experience.
• Monitor the presentation and atmosphere of guest areas, ensuring cleanliness, comfort, and luxury standards.
• Ensure effective communication and proper handover of guest requests and operational updates between shifts.
• Maintain guest privacy, confidentiality, and security in accordance with hotel policies.
• Support resident engagement activities and special events to enhance satisfaction and loyalty.
• Consistently demonstrate professionalism, excellent grooming, and a positive attitude while representing the InterContinental brand.

What we need from you:

• Previous experience in Guest Experience, Guest Relations, Front Office, or a similar hospitality role, preferably within a luxury hotel or serviced residences.
• Excellent communication and interpersonal skills with a friendly, confident, and professional approach.
• A genuine passion for hospitality and delivering memorable guest experiences.
• Strong customer service and problem-solving skills, with the ability to handle guest concerns effectively.
• Ability to anticipate guest needs and provide personalized service.
• Excellent organizational skills, attention to detail, and ability to multitask.
• Good knowledge of hotel operations, guest service procedures, and luxury hospitality standards.
• Ability to coordinate effectively with multiple departments and work as part of a team.
• Proficiency in Microsoft Office and familiarity with hotel property management systems will be an advantage.
• Excellent personal grooming and professional presentation.
• Good command of spoken and written English; additional languages will be an advantage.
• Flexibility to work shifts, weekends, and public holidays as required.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.