Guest Communications Agent - Night Shift
We are looking for a Guest Communications Agent to join our team and support our guests throughout their stay, ensuring clear communication, efficient problem-solving, and a consistently positive guest experience. Guest Communications Ensure continuous, professional, and friendly communication with guests before and during their stay. Respond to guest inquiries, provide support, and manage special requests in a timely manner. Support guest-related processes, including check-in, check-out, access instructions, and house rules communication. Coordinate with the operations team when on-site assistance or follow-up is required. Customer Service & Guest Experience Manage and resolve guest issues during and after their stay in an efficient and solution-oriented manner. Monitor the guest experience throughout the stay and ensure that services are delivered as expected. Follow up on reported issues to ensure they have been properly resolved. Support review recovery and guest feedback processes. Follow up on post-stay situations when necessary to maintain guest satisfaction and service consistency. The position combines Guest Communications and Customer Service responsibilities , with the daily focus varying according to operational needs. Requirements Fluency in English, both written and spoken. Excellent communication and interpersonal skills. Strong customer-service mindset and problem-solving abilities. High level of organization and attention to detail. Ability to remain calm and professional when handling guest issues. Ability to work independently and manage priorities during the shift. Previous experience in hospitality, short-term rentals / alojamento local (AL), or customer service is preferred. This is a full-time, fully on-site position , working 5 days per week from 16:00 to 00:00 . Tipo de oferta: Período Integral Localização do trabalho: Presencial
Наблюдалась 2026-09-15, впервые 2026-09-09, источник — Indeed.