GSA/ Marshal

Energetic, adventurous, and passionate about creating unforgettable experiences?

We’re looking for a dynamic, enthusiastic, and guest-focused GSA/ Marshal to join our team at Immersive Experiences!

About the Company

Immersive Experiences brings people together through exciting, interactive, and immersive entertainment concepts. From action-packed battlefield simulations at XStrike and thrilling challenges at Dare to innovative experiences at Multiverse and engaging, family-friendly adventures at Woo-Hoo!, our focus is on creating unforgettable experiences that entertain, inspire, and bring people closer together.

Job Overview

At XStrike, you’ll bring the thrill of a real-world battlefield simulation to life through exciting missions, engaging briefings, and high-energy gameplay. Customer experience is our priority, and we want someone who can engage, entertain, and turn every visit into a memorable adventure!

Key Responsibilities

• Deliver exceptional customer service and create exciting, memorable guest experiences.
• Lead battlefield simulation sessions at XStrike, including mission briefings, game instructions, and high-energy gameplay.
• Bring missions to life through engaging storytelling, realistic scenarios, and enthusiastic facilitation.
• Ensure guest safety, fair play, and proper use of equipment throughout activities.
• Welcome and guide guests across attractions, exhibits, and interactive activities.
• Manage school groups, birthday parties, workshops, camps, and special events.
• Handle guest queries and complaints professionally and gather feedback to improve the customer experience.
• Monitor equipment, report technical issues, and maintain operational readiness.
• Assist with reception, café operations, cash handling, cleaning, and daily opening and closing procedures when required.
• Work collaboratively with the team to maintain a safe, clean, and engaging environment.

Requirements & Skills

• High school education or equivalent.
• Previous experience in hospitality, guest services, leisure, entertainment, or activity facilitation is preferred.
• Excellent English communication skills; additional languages are an advantage.
• Energetic, outgoing, confident, and enthusiastic, with a natural ability to engage and entertain guests.
• Strong presentation skills and the confidence to lead groups and deliver engaging briefings.
• Creative, adventurous, proactive, and quick-thinking.
• Friendly, patient, approachable, and passionate about customer satisfaction.
• Strong teamwork, communication, problem-solving, and crowd-management skills.
• Comfortable interacting with children, families, and guests from diverse backgrounds.
• Physically fit and comfortable working in an active, fast-paced environment.
• Willing to work flexible shifts, including evenings, weekends, and public holidays.
• First Aid and CBI certificates are preferred but not mandatory.

What We Offer

• An exciting, high-energy environment in immersive entertainment.
• Training and professional development opportunities.
• Career growth opportunities within a growing entertainment business.
• Competitive salary and UAE-standard employment benefits.

Ready to bring the action to life? If you have the energy to entertain, the confidence to lead, and the passion to create unforgettable guest experiences, we’d love to hear from you!

Pay: Up to AED3,000.00 per month

Work Location: In person